D’Andre Kenlock
Summary
I am a hard working, detail-oriented Professional with 10+ years of experience in case management and managing client relationships, coordinating complex workflows, maintaining accurate documentation, and delivering exceptional customer experiences. Skilled at providing education, troubleshooting issues, collaborating across teams, and learning new technologies quickly. Proficient in Microsoft 365, Google Workspace, Five9, Wix, Canva, CRM and case management systems, and AI productivity tools.
Overview
18
18
years of professional experience
Work History
Cosmetologist/Hair Stylist
Self-Employed
Clifton, NJ
04.2023 - Current
- Established and operated salon, including development of organic hair and body product line.
- Managed daily operations, customer service, and client relations by providing personalized service, education, and ongoing support.
- Utilized social media marketing, CRM, and AI-tools
Hair Stylist
Tina Pearson Salon
Edgewater, NJ
06.2022 - 04.2023
- Managed day-to-day operations, including scheduling and servicing clients.
- Maintained clean and organized workspace to effectively promote a productive environment.
- Executed client checkout processes for seamless service delivery.
- Ensured overall cleanliness of salon to maintain professional atmosphere.
- Manage and organize products and sales inventory
Supports Broker/Case Worker
Public Consulting Group
Boston, MA
03.2021 - 06.2022
- Remotely managed enrollment and program for 150+ participants, identified community resources, managed and allocated budgets, conducted quarterly visits, managed client relationships and provided tailored consulting services using CRM, FIVE9, Microsoft 365, Time4Care.
- Collaborated with cross-functional teams to enhance service delivery and maintained accurate and timely documentation.
Counselor (DSP)
YAI Network (NIPD-NJ)
Maywood, NJ
08.2012 - 03.2020
- Maintained safe, nurturing environment for adult consumers, supporting daily living activities to promote independence.
- Administered medication, prepared meals, and facilitated in house and community activities according to their ISP
Care Manager
Hudson Partnership CMO
Secaucus, NJ
07.2013 - 01.2019
- Delivered mental health and behavioral services to families, coordinated therapeutic and community-based services, developing Individual Service Plans tailored to family needs. Advocated for families by maintaining documentation, meeting deadlines, and facilitating regular communication with families and team members.
- Coordinated care plans with multidisciplinary teams for continuation of care
- Conducted Child Family Team Meetings and developed individualized treatment plans based on patient strengths, needs, goals, and preferences utilizing CYBER.
- Maintained caseload of 20+ families
Student/Office Assistant
Rutgers University
New Brunswick, NJ
02.2008 - 05.2009
- Executed secretarial tasks, organized files and documents, coordinated events and activities to enhance office efficiency.
- Worked directly with Dean while maintaining accuracy and professionalism.
Education
Cosmetology -
Parisian Beauty Academy Paul Mitchell Partner School
Hackensack, NJ02-2020
Psychology - Public Health (Minor)
Rutgers University
New Brunswick, NJ01-2012
Business - Academy of Finance
Passaic County Technical Institute
Wayne, NJ06-2006
Skills
- Punctual, organized, detail oriented, and able to meet deadlines
- Highly independent and collaborative team player
- Excellent verbal and written communication skills
- Strong analytical and time management
- Creative, highly adaptable, advanced problem solving, able to work under pressure
- Client onboarding, document processing, customer support, client relationship management, and troubleshooting
- Cross-functional collaboration, workflow coordination, and ability to interact professionally with diverse stakeholders and team members
- Microsoft 365, Google Workspace, Excel
- Five9, CRM, & Case Management Systems
- Wix, Canva, and AI Productivity Tools
- Average affiliate marketing, social media, and influencer marketing knowledge
- Financial management knowledge
- Eager to learn new things and grow
Timeline
Cosmetologist/Hair Stylist
Self-Employed
04.2023 - Current
Hair Stylist
Tina Pearson Salon
06.2022 - 04.2023
Supports Broker/Case Worker
Public Consulting Group
03.2021 - 06.2022
Care Manager
Hudson Partnership CMO
07.2013 - 01.2019
Counselor (DSP)
YAI Network (NIPD-NJ)
08.2012 - 03.2020
Student/Office Assistant
Rutgers University
02.2008 - 05.2009
Cosmetology -
Parisian Beauty Academy Paul Mitchell Partner School
Psychology - Public Health (Minor)
Rutgers University
Business - Academy of Finance
Passaic County Technical Institute