Lionesha Carney
Richmond,VA
Summary
Flexible hard worker ready to learn and contribute to team success.
Overview
13
13
years of professional experience
Work History
Cosmetologist/Hair Stylist
KDari Complete Salon
Henrico, US
11.2021 - Current
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Performed haircuts, coloring, highlighting and styling techniques.
- Assisted customers in selecting appropriate retail products for their needs.
- Responded to customer inquiries by phone, email, and in person.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
Delivery Driver
Allegiance Logistics LLC
Richmond, US
01.2019 - 10.2021
- Utilized street maps to plan and determine most efficient routes.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Contacted customers prior to delivery to coordinate delivery times.
Certified Clinical Medical Assistant
VCU Pediatric Primary Care
01.2017 - 04.2019
- Organized charts, documents and supplies to maintain team productivity.
- Handled general office duties to support administrative staff during peak hours.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Communicated effectively with patients to provide a positive experience throughout their visit.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Performed patient intake, including taking vital signs and medical histories.
Call Service Representative
Xerox Call Center
10.2015 - 02.2017
- Worked closely with supervisors to ensure that tasks were completed according to company standards.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Department Manager
Walgreens
06.2012 - 08.2015
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Monitored inventory levels, ensuring optimal stock and minimizing waste.
- Developed and maintained relationships with key stakeholders, including suppliers, customers, and team members.
- Followed safety protocols and company processes and procedures.
- Managed daily operations, ensuring efficient workflow and productivity.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed sales data and market trends to adapt strategies and maximize profitability.
Certified Clinical Medical Assistant Externship
Dominion Medical Associates
Richmond, US
03.2015 - 04.2015
- Performing Vitals, HIPAA Compliance, EKG, OSHA Trained, ICD-9 Coding, Injection and Phlebotomy, Glucose Testing, Specimen Collection, Electronic Health Records, Patient Education, Scheduling
Education
Diploma in Certified Clinical Medical Assistant - Clinical Medical
Fortis College
Richmond, VA05.2015
Diploma -
Varina High School
Richmond, VA06.2013
Skills
- Skin exfoliation
- Product expertise
- Cosmetology
- Social skills
- Relationship building
- Product demonstrations
- Active listening
- Decision-making
- Scheduling appointments
- Researching
- Creative problem solving
- Call center experience
- CRM system proficiency
- Customer service
- Inbound and outbound calling
- Refunds processing
- Credit card payment processing
- HIPAA protocols
- Coding
- Schedule coordination
- Multitasking and organization
- Medical billing
- Electronic health records
- Blood pressure measurement
- Phlebotomy techniques
- Triage assessment
- Vital sign monitoring
- Time management
- HIPAA compliance
- Package scanning
- Attention to detail
- Dependable and reliable
- Problem-solving
- Cash management
- Payment processing
- Complaint resolution
- Technical support
- Verbal and written communication
- Quality assurance
- Data entry
Personal Information
Work Permit: Authorized to work in the US for any employer
Additionalinformation
3 years, 3 years, 4 years, 1 year, 4 years, 4 years, 4 years, 4 years, 4 years, 2 years, 4 years, 4 years, 6 years, 4 years, 4 years, Medical Terminology, Customer Service Representative, Posting Transactions, Performing Vitals, Scheduling, BLS/AED, HIPAA Compliance, General Office Skills, Specimen Collection, EKG, Injection and Phlebotomy, Patient Education, Stress and Shape Test, OSHA Trained, ICD-9 and 10 Coding, Electronic Health Records, Computer Skills, Microsoft Word, Microsoft PowerPoint, Microsoft Excel
Timeline
Cosmetologist/Hair Stylist
KDari Complete Salon
11.2021 - Current
Delivery Driver
Allegiance Logistics LLC
01.2019 - 10.2021
Certified Clinical Medical Assistant
VCU Pediatric Primary Care
01.2017 - 04.2019
Call Service Representative
Xerox Call Center
10.2015 - 02.2017
Certified Clinical Medical Assistant Externship
Dominion Medical Associates
03.2015 - 04.2015
Department Manager
Walgreens
06.2012 - 08.2015
Diploma in Certified Clinical Medical Assistant - Clinical Medical
Fortis College
Diploma -
Varina High School