D’Andre McCalmon
St. Cloud,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Kimpton Hotel Monaco,
07.2023 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Representative
United Airlines
06.2022 - 06.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Universal Studios
02.2022 - 05.2022
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
General Studies
Valencia College
Kissimmee, FL08.2019
High School Diploma -
St. Cloud High School
Saint Cloud, FL06.2017
Skills
- Call Center Customer Service
- Problem-solving skills
- Computer Skills
- Teamwork and Collaboration
- Typing Speed
Timeline
Customer Service Representative
Kimpton Hotel Monaco,
07.2023 - 11.2023
Customer Service Representative
United Airlines
06.2022 - 06.2023
Customer Service Representative
Universal Studios
02.2022 - 05.2022
General Studies
Valencia College
High School Diploma -
St. Cloud High School
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