D'ANDRE THOMAS

• Verifies and ensures work tasks are performed in a safe manner utilizing proper safety procedures and equipment and proper care and maintenance of all tools and equipment.
• Determines work procedures, assigns, coordinates daily tasks, inspects work in progress, and makes suggestions for improving work methods and efficiencies to meet service demands and realize cost savings.
• Participates in and may direct safety training for all department staff on the proper use of equipment and tools, personal protective equipment (PPE), work zone setup, preparing and maintaining proper traffic control, and other safety procedures.
• Assesses skills and training needs to aid in staff development and participates in the appraisal process by providing objective and constructive feedback to the Operations Manager regarding the performance of assigned crew workers.
• Addressed conflicts with staff and public immediately, listening to all sides and making educated decisions regarding resolutions.
• Reviewed each departmental employee's work performance and advised on ways to improve overall progress.

• Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
• Performed preventive maintenance and repairs on various types of equipment.
• Replaced worn or broken parts on machines and equipment.
• Followed instructions from supervisor regarding daily job tasks and duties.
• Reported issues to property manager so effective resolutions could be put into place.
• Positively engaged with customers and maintained professional appearance as company representative.
• Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
• Completed seasonal task such as grass, leaf, and snow maintenance throughout the year on a regularly monitored schedule.

- Operated off the back of a 10 ton trash truck 5 days out of the week.

- Serviced over 1300 homes in the City of Seat Pleasant, removing; trash, recycling, bulk items, and yard waste on a weekly rotation

- Responsible for adhering to all safety protocols in place while operating on the back of the waste truck

• Count money and make bank deposits.
• Investigate and resolve complaints regarding food quality, service, or accommodations.
• Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
• Maintain food and equipment inventories and keep inventory records.
• Schedule staff hours and assign duties.
• Establish standards for personnel performance and customer service.
• Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
• Arrange for equipment maintenance and repairs and coordinate a variety of services such as waste removal and pest control.

• Answered high volume of phone calls and email inquiries.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Promoted team productivity by keeping supplies organized and well-stocked.

• Built and maintained positive working relationships with customers, management and co-workers.
• Supported a collaborative environment with the customer at its core.
• Demonstrated ability to operate the register, stand, move and walk for multiple hours.
• Demonstrated ability to effectively communicate with customers and store personnel.
• Ensured sales floor and all store standards are always met.
• Executed customer needs to the best of my ability, and in timely fashion.