D'Andrea Keller
Memphis,TN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with guest. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Front Desk Enthusiast
Canopy by Hilton Hotel
2023.08 - 2024.04
- Manage in-person and telephone guest inquiries, customer service requests, and reservation bookings
- Proven track record of resolving guest issues and complaints in a professional and timely manner
- Successfully multitasking while remaining professional and courteous in a fast-paced environments
- Skilled in using hotel management software and systems.
Front Desk Agent
Central Station Hotel
2021.08 - 2023.08
- Liaise with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
- Proficient in handling reservations, check-ins, and check outs efficiently
- Provide information about hotel services, amenities, and local attractions.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Receptionist
Cover Girl Hair Gallery
2019.06 - 2021.08
- Excellent communication skills, with a focus on providing exceptional guest experiences
- Strong attention to detail and accuracy in handling all guest information and method of payment
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
01.2017
High School Diploma -
01.2014
Skills
- Microsoft Office
- Front Desk Operations
- Computer Proficiency
- Adaptable and Flexible
Awards
- Employee of the year for 2023.
- Employee of the month January, September and October for 2023.
Timeline
Front Desk Enthusiast - Canopy by Hilton Hotel
2023.08 - 2024.04
Front Desk Agent - Central Station Hotel
2021.08 - 2023.08
Receptionist - Cover Girl Hair Gallery
2019.06 - 2021.08
The Healthcare Institute - ,
Wooddale High School - High School Diploma,
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