Dane Dalhouse
Summary
Service-focused Valet with record of success in coordinating smooth placement and retrieval of customer vehicles. Dedicated to preventing damages and maximizing customer satisfaction by professionally operating cars, trucks and SUVs. Safe and attentive driver with clean history. Seasoned supervisor with extensive worker scheduling and task management expertise. Strong history of developing and executing resource planning, coordination and utilization strategies to meet performance goals.
Overview
3
3
years of professional experience
Work History
Valet Supervisor
Reef One
01.2023 - Current
- Trained junior staff in customer care, driving and parking operations to uphold standards.
- Answered guest's questions about property amenities and services.
- Entered guest vehicle information and location in computerized valet parking system.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Built positive customer rapport for courteous, friendly and professional service.
Overnight Valet
Thesis Hotel
07.2022 - 12.2022
- Parked and retrieved automobiles, successfully driving both manual and automatic vehicles.
- Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
- Performed nightly updates to room charges and rates.
- Balanced hotel accounts and resolved discrepancies.
- Trained junior staff in customer care, driving and parking operations to uphold standards.
- Entered guest vehicle information and location in computerized valet parking system.
Porter/Driver Supervisor
Mercedes Benz
04.2020 - 12.2022
- Coordinated with drivers to organize timely pickup and delivery.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Addressed driver communications and provided required data to drivers.
- Implemented and supported company quality and safety improvement efforts.
- Worked closely with personnel, customers, and contractors to resolve problems.
Education
Master of Arts - Automotive Engineering
Robert Morgan Educational Center And Technical College
Miami, FL08.2022
High School Diploma -
Miami Palmetto Senior High School
Miami, FL06.2020
Skills
- Hospitality Management
- Service Dispatching
- Safety Policies and Procedures
- Safe Driving Practices
- Selling Skills
- Vehicle Inspection
- Managing Databases
- Customer Service
Timeline
Valet Supervisor
Reef One
01.2023 - Current
Overnight Valet
Thesis Hotel
07.2022 - 12.2022
Porter/Driver Supervisor
Mercedes Benz
04.2020 - 12.2022
Master of Arts - Automotive Engineering
Robert Morgan Educational Center And Technical College
High School Diploma -
Miami Palmetto Senior High School
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