DANEA MAHITKA
Blaine,WA
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
2
2
years of professional experience
Work History
Service Advisor
Toyota Of Bellingham
01.2024 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Certified Nursing Assistant
Avamere Staffing Agency
07.2023 - 01.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Administration and Marketing
Bellingham Dental Group
06.2023 - 12.2023
- Performed data administration duties for databases.
- Facilitated smooth communication between patients and dental staff, addressing concerns and answering questions professionally.
- Supported marketing efforts by creating promotional materials and maintaining the practice's website content up to date.
Service Advisor
Bavarian Autohaus
08.2022 - 05.2023
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Located and ordered parts for repairs, as well as managing parts returns.
- Maintained all office records.
Education
Bachelor of Science Business Administration, Marketing -
Western Governors University
05.2024
Pre-Nursing -
Bellingham Technical College
06.2017
Skills
- Multitasking and Organization
- Vehicle assessment
- Customer Service
- Computer Skills
- Strong Work Ethic
- Attention to Detail
- Service Estimates
- Team player mentality
- Complaint resolution
- Goal-oriented mindset
Hobbies
- Yoga Instructor
- Paddle Boarding
- Hiking / Backpacking
- Snowboards
- Gardening
Timeline
Service Advisor
Toyota Of Bellingham
01.2024 - Current
Certified Nursing Assistant
Avamere Staffing Agency
07.2023 - 01.2024
Administration and Marketing
Bellingham Dental Group
06.2023 - 12.2023
Service Advisor
Bavarian Autohaus
08.2022 - 05.2023
Bachelor of Science Business Administration, Marketing -
Western Governors University
Pre-Nursing -
Bellingham Technical College