Daneeka Neal
Salt Lake City
Summary
Proactive customer-oriented retail/sales professional with over four years of experience
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
General Sales Manager
Bridge Locations Xfinity
Salt Lake City
04.2025 - Current
- Directed sales strategies to enhance customer engagement and drive revenue growth.
- Trained and mentored sales staff to improve product knowledge and selling techniques.
- Analyzed market trends to identify opportunities for business expansion and improvement.
- Managed inventory and supply chain processes to ensure product availability for customers.
- Conducted regular performance evaluations to assess team effectiveness and productivity.
- Implemented training programs focused on customer service excellence and retention strategies.
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
- Followed up with existing customers to generate new prospective buyers through referrals.
- Utilized expert negotiation, closing and marketing skills while ensuring dynamic customer response and follow-up.
- Identified areas needing improvement in order to maximize efficiency.
- Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
- Monitored customer satisfaction levels and took corrective action when needed.
- Stayed up-to-date on extensive company products and services.
- Reviewed customer feedback surveys regularly and devised plans accordingly.
- Created weekly and monthly reports on sales performance, goals, and objectives.
- Developed and implemented strategies to increase sales revenue.
- Maintained accurate records of all transactions in the company's CRM system.
- Managed staff of 15 sales representatives, providing guidance and support as needed.
BARTENDER
Trolley Wing Company
Taylorsville
02.2022 - 03.2025
- Managed the bar area and inventory, ensuring all supplies were well stocked and organized.
- Provided exceptional customer service by engaging with patrons, taking orders, and handling payments efficiently.
- Collaborated with the kitchen team to prepare garnishes and snacks for drinks, enhancing the overall customer experience.
- Handled cash transactions and accurately balanced cash register at the end of each shift.
- Maintained cleanliness and organization of dining area and work stations.
- Assisted with training new staff members on menu items and service procedures.
- Prepared and served food and drinks to guests according to company standards.
- Provided excellent customer service and resolved issues in a professional manner.
- Managed and prioritized food orders in a fast-paced restaurant environment.
- Worked drive thru taking orders and cashing people out, bagging orders for drive thru and curbside, handing out drinks and food, stocking, making food, and cooking food product.
- Experienced in providing excellent customer service in a fast-paced environment.
- Proficient in operating kitchen equipment and maintaining a clean work station.
- Ability to work well in a team and communicate effectively with coworkers.
- Demonstrated reliability and punctuality in previous positions.
MCDONALD'S CREW MEMBER
McDonald's
Lemoore Naval Air Station
10.2022 - 12.2022
- Trained new sales team members on product knowledge and sales techniques.
- Managed a team of sales representatives for a leading pet food company.
- Educated customers on product features and benefits to drive sales and customer satisfaction.
- Utilized POS systems to process transactions accurately and efficiently.
- Maintained inventory levels and replenished stock as needed to ensure products were always available for customers.
- Assisted the Team Leader in customer service with office activities and procedures in order to deliver an engaged experience to every customer, every time.
- Used company standards in selling and customer service by maintaining awareness of all product information, intranet communication, current advertising, promotions and the status of merchandise.
- Processed phone sales orders and book deliveries, process customer correspondence, returns and credits.
- Modeled excellent service, exhibiting a positive attitude and enthusiasm in all types of communication with the customer.
- Communicated on a regular basis with the Team Leader of all customer service issues.
- Operated the cash register and collecting payment from customers.
- Customer Representative Responsibilities were greeting customers, answering phones, taking orders and providing outstanding customer service.
- Maintained a clean and organized work environment from a customer's viewpoint, maintain professional appearance in compliance with company standards.
SALES ASSOCIATE
The Dogs Meow
Millcreek/Draper
02.2019 - 02.2020
- Maintained inventory levels and replenished stock as needed to ensure products were always available for customers.
- Assisted the Team Leader in customer service with office activities and procedures in order to deliver an engaged experience to every customer, every time.
- Used company standards in selling and customer service by maintaining awareness of all product information, intranet communication, current advertising, promotions and the status of merchandise.
- Processed phone sales orders and book deliveries, process customer correspondence, returns and credits.
- Modeled excellent service, exhibiting a positive attitude and enthusiasm in all types of communication with the customer.
- Communicated on a regular basis with the Team Leader of all customer service issues.
SALES ASSOCIATE
Crate and Barrel
Murray
01.2018 - 01.2019
- Processed customer transactions efficiently at the register.
- Collaborated with team members to maintain store cleanliness.
- Handled customer inquiries and resolved issues promptly.
- Built relationships with repeat customers through personalized service.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
ASSISTANT MANAGER
Dominos
Newport News
01.2017 - 01.2018
- Helped handle human resources-related duties such as administering payroll, hiring and firing, and issuing employee appraisals.
- Trained and mentored team members on service standards.
- Managed daily operations to ensure efficient store workflow.
- Oversaw inventory management and supply ordering processes.
- Ensured compliance with food safety regulations and quality standards.
Education
High School -
Bruton High School
Newport News, VA 09.2014 - 05.2017
Skills
- Management
- Sales
- Attention to detail
- Ability to work fasted paced
- Customer service
- Communication
Languages
English
Timeline
General Sales Manager
Bridge Locations Xfinity
04.2025 - Current
MCDONALD'S CREW MEMBER
McDonald's
10.2022 - 12.2022
BARTENDER
Trolley Wing Company
02.2022 - 03.2025
SALES ASSOCIATE
The Dogs Meow
02.2019 - 02.2020
SALES ASSOCIATE
Crate and Barrel
01.2018 - 01.2019
ASSISTANT MANAGER
Dominos
01.2017 - 01.2018
High School -
Bruton High School
09.2014 - 05.2017