Daneen Stiles
Seffner,FL
Summary
Detail-oriented professional with extensive experience in loan processing and account management. Renowned for resolving customer inquiries promptly and implementing process improvements that drive operational efficiency. Ready to contribute to team success and enhance client relationships.
Overview
13
13
years of professional experience
Work History
Bank Representative for Disputes
USAA
Tampa, FL
03.2025 - Current
- Assisted customers with account inquiries and transactions, ensuring high-quality service.
- Processed deposits, withdrawals, and loan applications efficiently and accurately.
- Educated clients on banking products and services to enhance financial literacy.
- Resolved customer issues promptly through effective problem-solving techniques.
Online Sales Representative
Lazydays R.V. Center
Seffner, FL
04.2024 - 01.2025
- Engaged customers through live chat and phone support, addressing inquiries and promoting products.
- Demonstrated product features and benefits, enhancing customer understanding and driving sales conversions.
- Utilized CRM software to track customer interactions, ensuring accurate follow-ups and relationship management.
- Maintained up-to-date knowledge of inventory and pricing, providing accurate information to customers promptly.
Personal Lines Account Manager
Fearnow Insurance
Mango, Fl
04.2023 - 11.2023
- Managed client accounts, ensuring accurate coverage and timely renewals.
- Analyzed policy options, providing tailored recommendations to meet client needs.
- Coordinated communication between clients and underwriters for smooth policy processing.
- Implemented process improvements that enhanced operational efficiency in account management.
- Conducted regular reviews of client portfolios to identify coverage gaps and upsell opportunities.
Mortgage Processor I
USAA
Tampa, FL
11.2012 - 01.2023
- Streamlined mortgage application processing, ensuring compliance with regulatory standards and company policies.
- Coordinated documentation collection, facilitating timely loan approvals and enhancing customer experience.
- Reviewed financial documents for accuracy, identifying discrepancies to mitigate risks in loan processing.
- Mentored junior processors, providing training on systems and best practices to improve efficiency across the team.
- Utilized automated systems to track loan status, enhancing communication with team members and clients throughout the process.
- Analyzed borrower credit profiles, evaluating risk factors to support informed lending decisions and maintain portfolio quality.
Education
High School Diploma -
A Crawford Mosley High School
Lynn Haven, Fl 06-1982
Skills
- Empathy and patience
- Professionalism and ethics
- Cash handling expertise
- Sales and marketing
- Loan processing
- Banking software proficiency
- Goal oriented approach
- Customer service
Timeline
Bank Representative for Disputes
USAA
03.2025 - Current
Online Sales Representative
Lazydays R.V. Center
04.2024 - 01.2025
Personal Lines Account Manager
Fearnow Insurance
04.2023 - 11.2023
Mortgage Processor I
USAA
11.2012 - 01.2023
High School Diploma -
A Crawford Mosley High School