Open To Work
Daneen Tobin
Cedar Rapids,IA
Summary
Proactive and dependable professional with strong time management, problem-solving, customer service, and leadership skills. Known for reliability, adaptability, and the ability to learn quickly while supporting team goals, improving operations, and contributing to organizational success.
Overview
9
9
years of professional experience
Work History
Collections Assistant Manager
Rent A Center
Cedar Rapids, Iowa
05.2025 - Current
- Negotiated payment arrangements and settlements to maximize account recovery and minimize bad debt.
- Monitored account portfolios, prioritizing high-risk accounts while implementing strategies for complex issue resolution.
- Analyzed collection performance data to identify trends and enhance operational efficiency.
- Oversaw daily collection operations, ensuring timely recovery of delinquent accounts and regulatory compliance.
Store Manager
CubeSmart Self Storage
Cedar Rapids, Iowa
06.2022 - 04.2025
- Monitored unit availability, implementing strategic pricing to enhance utilization rates.
- Managed delinquent accounts through effective collections efforts and prompt payment follow-ups.
- Processed reservations, rental agreements, and payments while ensuring accuracy and compliance with company policies.
- Maintained accurate customer account records, billing details, and transactions using property management software.
- Utilized problem-solving skills to resolve customer concerns and operational challenges effectively.
Customer Retention Specialist
Mediacom Communications
Cedar Rapids, Iowa
03.2020 - 06.2022
- Engaged customers requesting cancellation, applying retention strategies to prevent churn and maintain account revenue
- De-escalated high-risk customer situations, transforming negative experiences into retained relationships
- Negotiated service solutions, including downfalls and upsells, to align with customer needs and mitigate account loss
- Processed new service activations, account transfers, and service modifications with accuracy and efficiency
Passenger Service Representative
Burlington Trailways
Cedar Rapids, Iowa
03.2019 - 03.2020
- Facilitated check-in, boarding, and travel inquiries for passengers in fast-paced terminal, enhancing overall travel efficiency.
- Addressed passenger concerns and special requests promptly, contributing to positive travel experiences and customer satisfaction.
- Utilized conflict resolution skills to de-escalate challenging situations and enhance customer loyalty.
- Adhered to safety, security, and operational procedures, ensuring compliance with company regulations and maintaining passenger trust.
Customer Service Representative
i-Wireless
Cedar Rapids, Iowa
03.2017 - 03.2019
- Provided expert customer support for cellular products, troubleshooting device issues and adjusting plans while consistently meeting resolution metrics.
- Educated customers on wireless plans, upgrades, and device features, driving retention through tailored recommendations.
- Diagnosed and resolved technical issues with smartphones, network connectivity, and mobile applications, enhancing customer satisfaction and reducing repeat calls.
- Processed account changes, payments, and service activations in CRM and billing systems, ensuring compliance with company policies.
Education
In Progress - Medical Billing & Coding Board Certification
AAPC
Dallas, TX01-2026
Skills
- Customer relationship management (CRM)
- Client retention and satisfaction
- Conflict resolution
- Team leadership
- Cross-selling and upselling
- Problem solving and decision making
- Communication (verbal and written)
- Relationship building
- KPI tracking
- Revenue growth
- Account management
- Active listening
- Delegation and task management
Work Preference
Job Search Status
Open to workWork Type
Part TimeLocation Preference
RemoteHybridOn-SiteSalary Range
$40000/hr - $40000/hrTimeline
Collections Assistant Manager
Rent A Center
05.2025 - Current
Store Manager
CubeSmart Self Storage
06.2022 - 04.2025
Customer Retention Specialist
Mediacom Communications
03.2020 - 06.2022
Passenger Service Representative
Burlington Trailways
03.2019 - 03.2020
Customer Service Representative
i-Wireless
03.2017 - 03.2019
In Progress - Medical Billing & Coding Board Certification
AAPC