Daneesha Mansfield
Lakeland,FL
Summary
Dedicated and detail-oriented professional pursuing a BA in Social and Human Services from Indian River State College, equipped with strong communication, empathy, and problem-solving skills. Seeking a challenging role where I can utilize my expertise in customer support, regulatory compliance, and crisis management to make a positive impact on individuals' lives while contributing to organizational success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Remote Member Support Representative
Amazon.com
09.2014 - Current
- Acted as a front-line support for customer inquiries, triaging calls, and providing timely and professional assistance
- Utilized active listening skills to determine the purpose of calls and assess customer needs effectively
- Researched and communicated information regarding relevant services and resources to address customer inquiries and concerns
- Demonstrated empathy and crisis management skills in handling sensitive situations with care and urgency
- Maintained accurate documentation of customer interactions, ensuring compliance with company policies and regulatory standards.
Intern DV
Peace River Center
01.2023 - 04.2023
- Assisted in providing support and resources to individuals affected by domestic violence, demonstrating empathy and sensitivity to their needs.
- Collaborated with a multidisciplinary team to develop and implement intervention strategies and support plans.
- Participated in community outreach programs to raise awareness about domestic violence and available support services.
Administrative Assistant
HPTP Records Inc
02.2012 - 02.2015
- Supported administrative functions by utilizing Microsoft Office Suite to produce documents and maintain records
- Managed bookings for rooms and conference facilities, ensuring efficient scheduling and coordination
- Attended meetings, took minutes, and maintained detailed notes to support organizational communication and decision-making.
Safety and Compliance Coordinator
Walmart
05.2005 - 06.2011
- Coordinated safety and compliance initiatives, implementing programs to reduce accidents and promote occupational health
- Conducted inspections and provided training to ensure adherence to safety protocols and regulatory standards
- Implemented new employee orientation programs, emphasizing safety procedures and emergency preparedness measures.
Education
BA in Social and Human Services - Counseling Psychology
Indian River State College
Fort Pierce, FL12.2024
Skills
- Exceptional communication and active listening skills
- Strong ability to assess needs and provide empathetic support
- Proficient in Microsoft Office Suite and customer service software
- Analytical mindset with a focus on regulatory compliance and attention to detail
- Ability to resolve complex issues independently and with empathy
- Familiarity with social determinants of health and connecting individuals with appropriate resources
- Issue Resolution
- Complaint Handling
- Customer Service
Personal Information
Title: Customer Support
Certification
Notary Public 04/2021
Languages
Spanish
Native or Bilingual
Timeline
Intern DV
Peace River Center
01.2023 - 04.2023
Remote Member Support Representative
Amazon.com
09.2014 - Current
Administrative Assistant
HPTP Records Inc
02.2012 - 02.2015
Safety and Compliance Coordinator
Walmart
05.2005 - 06.2011
BA in Social and Human Services - Counseling Psychology
Indian River State College