Erin Gissenas
Dallas,TX
Summary
Dynamic professional with a proven track record, adept in CRM software and exceptional at complaint handling. Excelled in enhancing service provider performance through KPI analysis and streamlined member correspondence, boosting satisfaction. Skilled in both team leadership, demonstrated at Evergreen Assisted Living, and meticulous payment processing. Brings a unique blend of analytical and interpersonal skills to drive membership renewals and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Remote Member Support Representative
Vixxo
Richardson, TX
07.2023 - Current
- Creating KPI charts for the service providers, showing their work performance.
- Contacted customers about potential service upgrades, new services and account changes.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Maintained detailed records of customer interactions in order to track progress on open cases.
Office Manager
Evergreen Assisted Living LLC
Mesquite, Texas
12.2023 - 10.2024
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Administered payroll and maintained proper documentation of employee personnel.
- Managed office inventory and placed new supply orders.
Commercial Driver
Uber
Dallas, TX
07.2016 - 11.2019
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Maintained accurate logs of working hours or of vehicle service or repair status, following applicable state and federal regulations.
- Assisted in loading and unloading vehicles to ensure safe transport of goods.
Education
Associates - business management
De'Vry University
Skills
- Complaint handling
- CRM software
- Member correspondence
- Membership renewals
- Escalation handling
- Payment processing
References
- Vinil Patel, 214-546-9525
- Wayne Griser, 214-218-0769
- Shaun McNeal, 214-783-1059
Timeline
Office Manager
Evergreen Assisted Living LLC
12.2023 - 10.2024
Remote Member Support Representative
Vixxo
07.2023 - Current
Commercial Driver
Uber
07.2016 - 11.2019
Associates - business management
De'Vry University
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