Daneila Pociluyko
Milwaukee,WI
Summary
Seasoned Pharmacy Technician with leadership skills, background in filling prescriptions and customer service. Experience includes managing medication inventory, customer service, and assisting pharmacists with prescription fulfillment. Strong communication skills, detailed oriented, knowledge of pharmacy law and ethics, ability to manage multiple tasks simultaneously highlight abilities. Previous roles have showcased commitment to patient care, efficient workflow management, and fostering relationships with healthcare providers.
Overview
20
20
years of professional experience
Work History
Order Entry Pharmacy Technician
CVS Pharmacy/Omnicare
Milwaukee, WI
11.2014 - Current
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy.
- Collaborated with other healthcare professionals such as nurses or physicians regarding medications.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Restocked shelves with new supplies.
- Assisted in training new employees on pharmacy procedures.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Prepared prescription transfers to other pharmacies.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
Pharmacy Technician
Walgreens
Milwaukee, Wisconsin
08.2011 - 10.2013
- Provided customer service to patients by answering questions about medications and health-related topics.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Retrieved medication from shelves based on physician orders.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions.
- Resolved customer complaints.
- Restocked shelves with new supplies of medications as needed.
- Organized work areas so that everything was easily accessible when needed.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Assisted pharmacist with clearing high volume of prescriptions.
- Prepared prescription transfers to other pharmacies.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Operated cash registers to accept payments from
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry.
SUPERVISOR BACKROOM LEAD
Walmart
Milwaukee , Wisconsin
04.2005 - 04.2010
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Trained new employees on company policies, job duties, and performance expectations.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Managed team of 5-7 employees unloading merchandise off trailers.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Maintained positive working relationship with fellow staff and management.
Education
Some College (No Degree) - Pharmacy Technician
Kaplan College
Milwaukee, WI06-2011
High School Diploma -
Casimir Pulaski High School
Milwaukee, WI06-2003
Skills
- Prescription Filling
- Supply Restocking
- Medication Dispensing
- Order Verification
- Proper labeling
- Drug safety
- Supporting pharmacy operations
- Confidentiality and HIPAA
- HIPAA
- Interpreting orders
- Pharmacy and customer records management
- Answering customer questions
- Problem-solving skills
- Pharmacy operations
- Ordering and stocking medications
- FDA and HIPAA compliance
- Labeling prescriptions
- Proper labeling procedures
- Updating medication histories
- Team Collaboration
Timeline
Order Entry Pharmacy Technician
CVS Pharmacy/Omnicare
11.2014 - Current
Pharmacy Technician
Walgreens
08.2011 - 10.2013
SUPERVISOR BACKROOM LEAD
Walmart
04.2005 - 04.2010
Some College (No Degree) - Pharmacy Technician
Kaplan College
High School Diploma -
Casimir Pulaski High School