Daneill Smith

Inktel (Third-Party Contractor for Pandora Jewelry)

• Assisted customers with placing new orders and processing returns
• Confirmed shipping details and delivery status
• Handled refunds and reshipment while maintaining brand service standards
• I was a seasonal contract employee of Inktel, assigned to provide customer sales support for Pandora Jewelry.

• I was hired by a third party to work for WELLS FARGO REWARDS SERVICE
• Assisted customers in reward redemptions and travel bookings, enhancing client satisfaction.
• Streamlined reward processes, leading to improved customer service efficiency.
• Utilized strong communication skills to resolve customer inquiries promptly.
• Facilitated seamless travel arrangements, ensuring customer loyalty and retention.

• Assisted customers with online orders and returns, enhancing satisfaction and loyalty.
• Guided customers in selecting clothing and accessories, improving their shopping experience.
• Processed return labels efficiently, ensuring quick resolution of customer issues.
• Delivered exceptional customer service, fostering strong client relationships and ensuring a positive shopping experience.

• Handled live chat and calls for medical transport bookings, enhancing customer satisfaction
• Provided empathetic support to customers, resolving inquiries promptly and enhancing overall satisfaction.
• Managed high-volume calls, achieving a 95% resolution rate on first contact and significantly reducing follow-up queries.