Desired Job Title
Operations ManagerProject ManagerLead TechnicianTechnicianWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Baton Rouge, LA
Open to relocation: No
Open To Work
Dane Joseph Davis
Baton Rouge,LA
Work Preference
Summary
Dynamic operations leader with extensive experience in team management and project execution. Skilled in problem-solving and staff development, consistently enhancing customer loyalty and satisfaction through proactive engagement and optimized workflows.
Overview
20
20
years of professional experience
Work History
Operations Manager
Keycomm Voice and Data Services
Denham Springs, LA
03.2020 - Current
- Directed and managed the efforts of up to 4 field technicians and 3 IT/telecom technicians to optimize service delivery and enhance customer satisfaction.
- Acted as a technical resource for technicians, promoting skill advancement and improving overall efficiency.
- Strengthened customer loyalty by fostering long-term relationships with major clients across multiple sectors, including healthcare and education. Enhanced client retention through proactive engagement with our largest customers in industries such as urgent care and automotive. Elevated customer satisfaction by maintaining strong connections with significant clients in various fields, including hospitals and assisted living facilities.
- Located and implemented new solutions for customers in order to meet ever changing needs and keep them up to date with the latest technologies.
- Oversaw project management for large-scale initiatives from bidding through project completion and invoicing.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions.
- Led cross-functional teams in optimizing workflows and resource allocation.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Fostered a culture of accountability, encouraging proactive problem-solving among team members.
- Coordinated project timelines, ensuring alignment with strategic objectives and deadlines.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Project Manager
Keycomm Voice and Data Services
Denham Springs, LA
07.2015 - 03.2020
- Oversaw all projects from bidding process to invoicing for several solutions including:
- Administered phone systems across hosted, on-premise, and hybrid platforms.
- Facilitated hosting of SIP services, including direct SIP, PRI over SIP, and analog systems.
- Managed CCTV systems, including NVR, DVR, server-based, and hosted solutions.
- Managed installation and maintenance of IP-based and traditional paging systems, including 24V and 70V setups.
- Implemented cellular repeater systems utilizing fiber DAS and coaxial technologies.
- Assisted in setting up sound systems for commercial and residential environments. Supported teams in implementing audio solutions for various projects. Helped clients with sound system configurations and troubleshooting.
- Implemented structured cabling solutions utilizing Cat5e, Cat6, and Cat6a standards.
- Oversaw installation and maintenance of fiber optic and telecommunications cabling systems. Managed teams to ensure timely execution of infrastructure cabling projects.
- Managed installation and configuration of wifi systems to ensure reliable connectivity. Oversaw user support for troubleshooting wifi issues, enhancing user satisfaction. Coordinated with technical teams to improve wifi network efficiency and reliability.
- Implemented LTE/5G backup services to enhance network reliability.
- Managed Starlink installation projects, overseeing team coordination to optimize network integration. Led strategic planning for Starlink deployment, focusing on enhancing connectivity and expanding network reach. Directed installation teams, driving efficient operations and ensuring alignment with project goals.
- Oversaw door phone functionality to optimize communication and security effectiveness. Led initiatives to improve access management through door phone utilization. Coordinated maintenance and upgrades for door phone systems to enhance user experience.
- Oversaw network configuration processes and managed equipment installation and upgrades. Led initiatives for network equipment replacement and configuration.
- Implemented emergency notification systems to ensure timely communication during critical incidents.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Mentored junior project managers, fostering professional growth and improving team performance.
Lead Technician
Keycomm Voice and Data Services
Denham Springs, LA
01.2010 - 07.2015
- Installed and configured phone systems including key systems and IP systems.
- Set up and maintained CCTV systems using IP and HD over coax technology.
- Installed and tested paging systems operating on 24V and 70V.
- Installed cellular repeater systems to enhance mobile coverage.
- Designed and installed sound systems for commercial and residential spaces.
- Installed structured cabling systems including Cat5e, Cat6, and Cat6a.
- Installed infrastructure cabling, including fiber optic and telco cabling.
- Implemented LTE backup services to ensure network reliability.
- Installed door phone systems for enhanced security and communication.
- Installed emergency notification systems to enhance safety protocols.
- Coordinated troubleshooting efforts to resolve technical issues efficiently.
- Implemented process improvements to enhance service delivery efficiency.
- Managed project timelines and resource allocation for installations.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
Technician
Keycomm Voice and Data Services
Denham Springs, LA
09.2006 - 01.2010
- Managed and installed phone systems, including key and IP systems. Supported daily operations and helped maintain functionality of key and IP systems.
- Managed and installed CCTV systems, including DVR and HD over coax setups. Worked with team members to improve system performance and reliability.
- Assisted in implementing cell repeater systems to enhance communication coverage. Supported maintenance tasks for cell repeater systems to maintain reliability and efficiency.
- Oversaw installation and calibration of sound systems across commercial and residential environments. Coordinated with team members to deliver effective sound solutions tailored to client needs.
- Implemented structured cabling solutions utilizing Cat5e and coaxial technologies.
- Assisted in installing fiber optic and telco infrastructure cabling. Helped maintain cabling systems for optimal performance.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Ensured reliable network connectivity, closely monitoring system performance and making adjustments as needed.
- Tested systems, noting issues and completing preventive maintenance.
Education
Southeastern Louisiana University
Hammond, LAUniversity of Louisiana At Lafayette
Lafayette, LAHigh School Diploma -
Bishop Sullivan High School
Baton Rouge, LASkills
- Operations management
- Project management
- Operational efficiency
- Inventory management
- Planning and implementation
- Schedule management
- Team leadership
- Team management
- Staff training
- Staff development
- Client relationships
- Decision-making
- Problem-solving
Certification
- Avaya Certified Implementation Specialist (ACIS)- 2009
- Avaya Professional Sales Specialist (APSS) - 2022
- Avaya Implementation Professional Specialist (AIPS) - 2022
- Intermedia Unite Technical Support Certification - 2025
- Intermedia Unite Sales Certification - 2025
- Verkada Certified Engineer Certification (VCE) - 2024
- CompTIA Network+ Certification - 2014
Proficient in the following Platforms:
- Avaya IP Office and Server Edition
- Intermedia Unified Communications Platform
- Coredial Cloud Communications Platform
- Skyswitch Cloud Communications Platform
- Verkada Video Security
- Milestone Systems
- Bogen Nyqyist IP Based Paging
- Connectwise MSP Platform
- 3CX Platform
Timeline
Operations Manager
Keycomm Voice and Data Services
03.2020 - Current
Project Manager
Keycomm Voice and Data Services
07.2015 - 03.2020
Lead Technician
Keycomm Voice and Data Services
01.2010 - 07.2015
Technician
Keycomm Voice and Data Services
09.2006 - 01.2010
Southeastern Louisiana University
University of Louisiana At Lafayette
High School Diploma -
Bishop Sullivan High School