Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danel Huffman

Jasper,TX

Summary

Technologically-savvy Technical Specialist with proven customer service, time management and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Capable Tech Support experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Capable Technical Support experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems Seasoned Support Engineer well-versed in supporting users and troubleshooting common problems. Versatile professional bringing remarkable understanding computer operations and resilient nature focused on finding root causes and making permanent improvements. Offering 4 years of experience working in high-pressure environments to address customer concerns and questions. Seasoned Support Engineer well-versed in supporting users and troubleshooting common problems. Versatile professional bringing remarkable understanding of computer operations and resilient nature focused on finding root causes and making permanent improvements. Offering 3 years of experience working in high-pressure environments to address customer concerns and questions.

Overview

4
4
years of professional experience

Work History

Tier 2

Provalus
Jasper, TX
01.2024 - Current
  • Provided technical assistance to customers with escalated support requests.
  • Configured and troubleshot network components such as routers, switches, firewalls, and wireless access points.
  • Investigated root cause analysis of incidents and worked with vendors to resolve them quickly.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Assessed issues to determine appropriate troubleshooting methods for remediation.

Service Desk Analyst

Provalus
Jasper, TX
01.2023 - 12.2023
  • Identified root cause of incidents and problems and implemented appropriate solutions.
  • Ensured that all systems were running optimally by performing regular health checks on servers and network devices.
  • Provided telephone support to staff members who require assistance with their computers or network connections.
  • Scheduled routine maintenance activities for servers and network equipment in order to maintain optimal performance.
  • Provided first-level technical support to customers with IT related issues.
  • Investigated system errors using event viewer logs and other troubleshooting techniques.
  • Directed calls to product line specialists, application and system specialists and vendor resources and alerted management to recurring problems.
  • Supported and assisted less experienced technicians in resolving client issues requiring advanced or specialized expertise and experience.
  • Collected, analyzed and reported on data for use in operational planning.

Telecommunications Specialist

Provalus
Jasper, TX
01.2021 - 12.2022
  • Analyzed customer requirements to determine appropriate telecommunication systems
  • Assisted with developing long-term strategies to accommodate future needs of telecommunications network.
  • Developed test plans and conducted tests to ensure proper functioning of telecom systems components.
  • Maintained records of network configurations and inventory levels of all telecom equipment.
  • Collaborated with team members in the design, installation, testing and troubleshooting of complex telecommunications systems projects.
  • Installed telecommunications software, programs and applications to initiate functional operation.
  • Modified existing software to meet specified needs and reduce costs.
  • Provided installation of digital telephone service.
  • Evaluated information provided and worked with customers to provide best possible solutions.

Waitress

Dane's Crawfish & More
Kirbyville, TX
03.2020 - 05.2020
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Performed basic math calculations when computing bills for customers' meals.
  • Organized take-out orders efficiently according to customer requests.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Education

High School Diploma -

Kirbyville High School
Kirbyville, TX
05-2017

Skills

  • Remote Support
  • Customer Support
  • Application support
  • Network Administration
  • Advanced troubleshooting
  • Troubleshooting skills
  • Hardware troubleshooting
  • Technical Documentation

Timeline

Tier 2

Provalus
01.2024 - Current

Service Desk Analyst

Provalus
01.2023 - 12.2023

Telecommunications Specialist

Provalus
01.2021 - 12.2022

Waitress

Dane's Crawfish & More
03.2020 - 05.2020

High School Diploma -

Kirbyville High School
Danel Huffman