Danell Lattimer
FARGO,ND
Summary
Personable Senior Associate with 10-year background in retail and related positions. Proficient in use and troubleshooting of POS systems. Successful meeting goals through effective team coordination and proactive customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Senior Associate Customer Service
Tech Mahindra Americas
12.2013 - Current
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
Weekday Breakfast Manager
McDonalds
09.2010 - 02.2012
- Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
- Serviced guests with food and beverage requirements.
- Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for guests.
- Trained new staff members on restaurant policies, procedures, and customer service standards, contributing to their professional development.
Crew & Breakfast Manager
McDonalds
08.2001 - 09.2010
- Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
- Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for guests.
- Serviced guests with food and beverage requirements.
- Trained new staff members on restaurant policies, procedures, and customer service standards, contributing to their professional development.
Education
High School Diploma -
Little Falls Community High School
Little Falls05.1982
Skills
- Training and mentoring
- Performance monitoring
- Team Leadership
- Team Supervision
- Customer Service
- Time Management
- Computer Skills
Timeline
Senior Associate Customer Service
Tech Mahindra Americas
12.2013 - Current
Weekday Breakfast Manager
McDonalds
09.2010 - 02.2012
Crew & Breakfast Manager
McDonalds
08.2001 - 09.2010
High School Diploma -
Little Falls Community High School