Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Danelle French
Open To Work

Danelle French

Platteville

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Customer Service RepresentativeStudent Assistant

Work Type

Part TimeSeasonal WorkGig WorkContract Work

Location Preference

RemoteOn-Site
Location: Platteville, WISCONSINPlatteville, WI
Open to relocation: No

Salary Range

$12/hr - $1000/hr

Important To Me

Work-life balanceFlexible work hoursWork from home option

Summary

Dynamic and adaptable professional with extensive experience in customer service at Perkins Family Restaurant. Proven ability to enhance guest relations and optimize seating arrangements, resulting in improved service quality. Skilled in POS software and effective time management, with a strong focus on team collaboration and operational efficiency. Friendly and efficient at finding solutions to assist in guest happiness.

Overview

5
5
years of professional experience

Work History

Host

Perkins Family Restaurant
Hudson, WI
04.2025 - Current
  • Monitored dining area for cleanliness and organization, maintaining Denny's standards.
  • Handled customer feedback promptly, contributing to improvements in service quality.
  • Coordinated with servers to manage table turnover effectively during busy shifts.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Advised customers about special offerings and menu items to help drive sales.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Managed waitlists and reservations, optimizing seating arrangements during peak hours.
  • Assisted in training new hosts, promoting team cohesion and operational efficiency.
  • Completed daily side work and opening and closing duties without fail.

Customer Service Representative

Doyles Farm and Home
New Richmond, WI
02.2023 - 02.2025
  • Addressed customer inquiries by employing effective communication and problem-solving techniques.
  • Facilitated customer product selection to enhance satisfaction and informed decision-making.
  • Executed accurate transaction processing through point-of-sale systems to enhance operational efficiency.
  • Facilitated collaboration among team members to optimize service delivery processes.
  • Facilitated training sessions for new staff on customer service protocols and company policies.
  • Adhered to customer call guidelines to optimize service levels and manage handle time effectively.
  • Oversaw UPS, blade sharpening, screen cleaning, and license sales operations.
  • Managed returns and resolved customer complaints to enhance service quality.

Host

Dennys Diner
Hudson, WI
04.2021 - 02.2023
  • Greeted and seated guests efficiently, enhancing overall dining experience.
  • Managed waitlists and reservations, optimizing seating arrangements during peak hours.
  • Collaborated with kitchen staff to ensure timely food service and guest satisfaction.
  • Provided menu information and addressed guest inquiries, fostering a welcoming atmosphere.
  • Assisted in training new hosts, promoting team cohesion and operational efficiency.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Completed daily side work and opening and closing duties without fail.

Education

Bachelor of Science - Forensic Chemistry

University of Wisconsin, Platteville
Platteville, WI

Bachelor of Science -

New Richmond High School
New Richmond, WI
05-2025

Skills

Customer service

  • Team collaboration
  • Adaptable to change
  • POS software
  • First aid training
  • Sales strategies
  • Safe food handling
  • Food safety
  • Flexible and adaptable

Team collaboration

Multitasking proficiency

Effective time management

POS software

Guest relations

First aid training

Food allergy awareness

Phone etiquette

Food safety

Flexible and adaptable

Timeline

Host

Perkins Family Restaurant
04.2025 - Current

Customer Service Representative

Doyles Farm and Home
02.2023 - 02.2025

Host

Dennys Diner
04.2021 - 02.2023

Bachelor of Science - Forensic Chemistry

University of Wisconsin, Platteville

Bachelor of Science -

New Richmond High School

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