Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Danelle Grim

Summary

Excellent Courier offering eight years of service experience in warehouse shipping and receiving, including pallet-jack operation, merchandise loading, and maintaining on-time deliveries. Excelled in navigation and efficient on-time deliveries. Familiar with DOT regulations and order verification processes.

A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

21
21
years of professional experience

Work History

Premier SVC Consultant/Customer Advocacy & Service

AT&T
Cerritos, California
03.2023 - Current
  • Developed strong relationships with customers by providing timely responses and solutions.
  • Maintained a high level of professionalism while communicating with customers via all channels.
  • Advised customers on product features, technical specifications, and installation processes.
  • Analyzed customer feedback data to identify areas of improvement in products or services offered.
  • Collaborated with colleagues across multiple departments to resolve customer issues quickly and efficiently.
  • Followed up with customers after resolving their issues to ensure satisfaction.
  • Assisted customers in navigating the company website for answers to commonly asked questions.
  • Ensured compliance with applicable laws and regulations related to the handling of personal information.
  • Engaged with customers and worked to resolve product and service issues.

Picker/Package Handler

NYX
Torrance, CA
01.2016 - 03.2016
  • Picked orders in a timely, productive manner
  • Met company expectations
  • Picked over 500 pieces per work schedule
  • Received and processed customer orders for merchandise in a timely manner.
  • Verified the accuracy of items picked, packed, and shipped to customers.
  • Utilized RF scanners to scan products accurately and efficiently.

Casual Mail Handler

USPS
Los Angeles, CA
11.2013 - 01.2015
  • I worked at a fast, yet accurate and safe pace.
  • Met deadlines to ensure mail shipped on time.
  • Sorted incoming mail for delivery to the appropriate departments or individuals.
  • Assisted in loading and unloading trucks with mail, packages, and other materials.
  • Reported any discrepancies or damaged packages to the supervisor immediately.
  • Organized outgoing mail into designated bins according to postal regulations.

Cover Driver/Package Handler

UPS
Cerritos, CA
10.2003 - 07.2012
  • Completed a daily pre-trip checklist before deliveries
  • Presented customers w/ bills and receipts and collected payments for goods delivered
  • Met and surpassed productivity targets and quality standards
  • Obtained signatures needed to complete and process all paperwork in a timely manner

Education

High School Diploma -

Mayfair High School
Lakewood, CA

Skills

  • Excellent Customer Service Skills
  • Proficient and Responsible driver
  • Proficient Communication Skills
  • Strong Planning and Organizational Skills
  • Strong ability to multi-task
  • Excellence in Time Management
  • Expert Customer Care and Problem Solving
  • In-depth knowledge of safety and traffic regulations
  • Highly Analytical with Problem-Solving Skills
  • Dependable Team Member
  • Troubleshoot and problem-solve concerns
  • Defensive driving techniques

Accomplishments

  • Carried inventory valued between $1000 and $10,000
  • Delivered 50 to 125 food items to an average of 35 clients daily
  • Continuously maintained an accident and incident-free driving record for more than 8 years
  • Reduced customer cost by 20%

Timeline

Premier SVC Consultant/Customer Advocacy & Service

AT&T
03.2023 - Current

Picker/Package Handler

NYX
01.2016 - 03.2016

Casual Mail Handler

USPS
11.2013 - 01.2015

Cover Driver/Package Handler

UPS
10.2003 - 07.2012

High School Diploma -

Mayfair High School

Similar Profiles

CREATE PROFILE
Danelle Grim