Brittany Romain
Harrison Charter Township,Michigan
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
18
18
years of professional experience
Work History
Bartender and Office Manager
Miss Mixology
05.2021 - Current
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed all office needs including stock for events making signature drinks and ensuring we have all essentials for clientele special day
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
Bartender
Unos Chicago Grill
07.2007 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Established and maintained a fantastic clientele over my years with the company.
- Competed and won first place in a state bartending competition based on knowledge of the restaurant and accuracy of making cocktails
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained the gift card sales average in restaurant for 10 years in a row
Education
Associates - Business Management
Macomb Community College
Warren, MI12-2014
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Handling difficult customers
- Inventory
- Sales expertise
- Creative mixology
- Anticipating guest needs
- Fast learner
- Honest and dependable
Timeline
Bartender and Office Manager
Miss Mixology
05.2021 - Current
Bartender
Unos Chicago Grill
07.2007 - 10.2024
Associates - Business Management
Macomb Community College
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