DANERIA THORNTON
165 Felton Jones Court Ellaville,GA
Summary
Customer focused professional with a background in customer service roles. Known for providing great service to support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem solving skills, and ability to handle multiple tasks to provide excellent service.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Care Core Solutions
, REMOTE
03.2024 - 09.2024
- Engaged in conversation with customers to understand needs resolve issues and answer questions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated and maintained databases with current information.
Technical Support Representative
VXI Global
, REMOTE
10.2022 - 12.2023
- Answered user inquiries to resolve computer software or hardware operation problems.
- Assisted in the development and updating of technical documentation and support guides.
- Handled on average 100 calls a day maintaining and following all protocols.
- Used remote login tools to assist clients with technical and product questions.
Education
High School Diploma -
SCHLEY COUNTY HIGH
05-2022
Skills
- Customer success management
- Data entry
- Tactful and diplomatic
- Follow-up skills
Timeline
Customer Service Representative
Care Core Solutions
03.2024 - 09.2024
Technical Support Representative
VXI Global
10.2022 - 12.2023
High School Diploma -
SCHLEY COUNTY HIGH
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