Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Ocampo

Kelly Ocampo

Apple Valley,CA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Truckers Permits & More
Hesperia, CA
02.2022 - Current
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Drafted proposals outlining services, costs, and benefits for prospective customers.
  • Developed strategies to increase revenue from existing accounts.
  • Resolved customer complaints in a timely manner.
  • Built and maintained productive relationships with customers and internal partners.
  • Acted as main point of contact in matters relating to client concerns and needs.

Referral Coordinator /Certified Medical Assistant

Dr. Walter Maier
Lake Arrowhead, CA
02.2015 - 03.2020
  • Conducted outreach to community providers for referrals and resources.
  • Maintained accurate records of all referrals, including contact information and follow-up activities.
  • Coordinated with external agencies to ensure timely processing of referrals.
  • Monitored patient progress throughout the referral process.
  • Resolved conflicts between referring physicians and receiving providers.
  • Collaborated with internal departments to ensure smooth transitions for referred patients.
  • Performed data entry related to referrals into electronic health record systems.
  • Reviewed medical records to determine if additional services are needed prior to making a referral.
  • Reviewed demographic, clinical and insurance information before sending to referred specialists.
  • Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
  • Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
  • Performed additional office duties, handling patient service inquiries and receiving payments.

Education

Certified Medical Assistant - Medical Assistant

Everest Collage
Colton, CA
06-2012

High School Diploma -

Victor Valley High School
Victorville, CA
06-2002

Skills

  • Customer Success Management
  • Service Recommendations
  • Service Issue Resolution
  • Customer Engagement

Timeline

Customer Service Representative

Truckers Permits & More
02.2022 - Current

Referral Coordinator /Certified Medical Assistant

Dr. Walter Maier
02.2015 - 03.2020

Certified Medical Assistant - Medical Assistant

Everest Collage

High School Diploma -

Victor Valley High School

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Kelly Ocampo