Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Danesha Beckwith

Sheffield,AL

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Booking Officer

Colbert County Courthouse
10.2020 - Current
  • Managed high-volume 3 phone lines for inquiries, providing excellent customer service while addressing questions and concerns.
  • Implemented quality control measures for all incoming reservations, ensuring that bookings were accurately entered into the system without delay or error.
  • Collaborated closely with sales and marketing teams to ensure maximum occupancy rates.
  • Maintained strong relationships with vendors, negotiating contracts to secure better deals for the organization.

Customer Service Associate

Walgreens
11.2017 - 10.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered 40 customer telephone calls a day promptly to avoid on-hold wait times.

Apparel Associate

Walmart
04.2014 - 10.2017
  • Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
  • Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
  • Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
  • Displayed and organized products in store to help customers locate products easily.
  • Greeted and interacted with over customers to assist in selecting and locating merchandise.
  • Enhanced team performance by collaborating with 6 colleagues to achieve daily sales goals and complete tasks efficiently.

Education

High School Diploma -

Colbert County High School
Leighton, AL
05-2013

Skills

  • Strong organization
  • Sales experience
  • Data entry
  • Discretion and confidentiality
  • Customer service
  • Critical thinking
  • Customer relations
  • Training and mentoring
  • Goal oriented
  • Staff management

Certification

  • Security Clearance, NCIC/ALACOP - 2020-2025
  • Jail ManagmentTraining - 2024-2025

Timeline

Booking Officer

Colbert County Courthouse
10.2020 - Current

Customer Service Associate

Walgreens
11.2017 - 10.2020

Apparel Associate

Walmart
04.2014 - 10.2017

High School Diploma -

Colbert County High School

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Danesha Beckwith