Summary
Overview
Work History
Education
Skills
Certification
References
Accomplishments
Interests
Timeline
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Danesha Pontes

Danesha Pontes

Manchester,CT

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Inventory Specialist

CVS Health
12.2022 - Current
  • Implemented efficient inventory control procedures, resulting in reduced waste and improved inventory turnover
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
  • Managed disposal of obsolete inventory in environmentally responsible manner, ensuring compliance with regulations.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
  • Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.

Pharmacy Technician

CVS Health
12.2022 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.

Pharmacy Technician

Walgreens
05.2022 - 11.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.

Digital Online Order Fulfillment

Walmart
07.2021 - 05.2022
  • Delivered excellent customer service by resolving complaints quickly or escalating complex issues when necessary.
  • Quickly locating items for shipping orders

Education

Associate of Science - Biochemistry

Connecticut Community College
Manchester, CT
06-2026

Skills

  • Inventory organization
  • Shipping and receiving
  • Order picking and processing
  • Cycle counting
  • Inventory optimization
  • Customer Service
  • Package preparation
  • Multitasking Abilities
  • Professionalism
  • Adaptability
  • Returns processing
  • Update databases
  • Detail orientation

Certification

PTCB, Pharmacy Technician Certification Board, 05/01/22, 03/31/24

References

Available upon request.

Accomplishments

  • Documented and resolved Inventory loss issues which led to less loss for final inventory.

Interests

  • Avid Reader
  • Video Gaming
  • Virtual Reality

Timeline

Inventory Specialist

CVS Health
12.2022 - Current

Pharmacy Technician

CVS Health
12.2022 - Current

Pharmacy Technician

Walgreens
05.2022 - 11.2022

Digital Online Order Fulfillment

Walmart
07.2021 - 05.2022

Associate of Science - Biochemistry

Connecticut Community College

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Danesha Pontes