Danesha Taylor
Memphis,TN
Summary
Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CNA
All About Seniors - Adult Family Home
04.2022 - 11.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Customer Service Representative
U.S. Bank
03.2021 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Fountain Operator
Sonics Drive In
02.2019 - 04.2020
- Ensured accurate order fulfillment through careful attention to detail and clear communication with both customers and coworkers.
- Proactively restocked condiment stations throughout the day ensuring availability for all patrons.
- Collaborated with team members to deliver exceptional service during high-traffic periods.
- Monitored equipment performance closely identifying any maintenance needs promptly reducing downtime.
- Utilized time management skills effectively balancing responsibilities during slower periods completing additional tasks such as cleaning or restocking supplies.
EVS Housekeeper
Saint Frances Hospital
04.2018 - 11.2019
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
Medical Assistant
Concorde Career College
Memphis, TN09.2024
High School Diploma -
Melrose High School
Memphis, TN05.2015
Skills
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Bathing Assistance
- Dressing assistance
- Compassionate communication
- Maintaining confidentiality
Certification
- CNA - Certified Nurse Assistant
Timeline
CNA
All About Seniors - Adult Family Home
04.2022 - 11.2023
Customer Service Representative
U.S. Bank
03.2021 - 08.2022
Fountain Operator
Sonics Drive In
02.2019 - 04.2020
EVS Housekeeper
Saint Frances Hospital
04.2018 - 11.2019
Medical Assistant
Concorde Career College
High School Diploma -
Melrose High School