Danetha Williams
Memphis,TN
Summary
Primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service. Aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.
Overview
20
20
years of professional experience
Work History
Home Manager
St. John’s Community Service
01.2014 - Current
- Manage multiple residential homes and maintain proficiency by attending training, ISP meetings and reading materials.
- Establish and maintain working relationships with community resources and agencies.
- Coordinate prevention activities within communities, primarily focusing on clients with mental disabilities.
- Identify client's behaviors and triggers while monitoring clients progress and adherence to treatment plans.
Administrator
Restoration Home Care
01.2008 - 11.2013
- Provided assessment of seniors to determine their health and physical needs.
- Budgeting, scheduling, payroll and training for all staff working within the company.
- Effectively communicated, both written and orally, all critical incidents involving seniors.
Director
Restoration Home Care
01.2004 - 06.2008
- Coordinated training, orientation and background checks for new hires.
- Provided discipline in an appropriate manner which is consistent with agency's policy and procedures.
- Recognized escalating behaviors and intervened at the appropriate time to ensure safety and security of clients.
- Sat on team boards that implemented new procedures and policies that improved efficiency within the workplace.
Education
BA - Social Services
University of Houston - Downtown
Houston, TXSkills
- Mental Health Training
- Project Management
- Budget Planning
- Problem-solving
- Strong Communication Skills
- Scheduling
- Person-Centered Care Plans
Timeline
Home Manager
St. John’s Community Service
01.2014 - Current
Administrator
Restoration Home Care
01.2008 - 11.2013
Director
Restoration Home Care
01.2004 - 06.2008
BA - Social Services
University of Houston - Downtown
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