Danette Bowling
Newport News,VA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
38
38
years of professional experience
Work History
Customer Service Representative
LogistiCare
North Haven, CT
05.2019 - 02.2020
- Provide Patients with Transportation to Health Appointments.
- Maintained clear communication regarding pick-up and drop-off times with Clients.
- Provided clients with recommendations on carrier companies for transportation services.
- Validated insurance clearance.
Receiving Team Member
Macy's Logistic
Cheshire, CT
09.2015 - 05.2019
- Handled incoming merchandise from vendors.
- Utilized Handheld Computers to Process Products for Online Orders.
- Performed quality checks on products by validating their quantities and organizing them by resemblance.
- Packed and labeled customer shipments.
Data Entry Clerk
McIntyre Group Agency
Shelton, CT
01.2008 - 08.2009
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Identified discrepancies between source documents and entered data.
- Prepared summaries of daily work completed for review by supervisors.
- Provided support to management staff in regards to data entry processes.
Clerical Associate
Aegon USA Investment Management LLC
Purchase, NY
03.1999 - 07.2007
- Provided support to a team comprising of two Administrative Assistants and nine Account Executives.
- Enhanced organizational skills and implemented efficient inventory management system for office supplies.
- Completed bulk Special Client Mailing.
- Organized a file system, canning, and copying for the team.
Order Processing Representative
Multi-Pure Drinking Water
North Las Vegas, NV
09.1997 - 12.1998
- Managed and processed orders for a range of Multi-Drinking Waters Units.
- Confirmed and validated prices.
- Handled billing and verified confirmation information.
- Data Entry.
Creditor's Clerk
525 Made In America
Elmsford, NY
03.1993 - 07.1997
- Processed Orders for Men's Clothing.
- Facilitated approval process with factors for submitted orders.
- Handled billing.
- Filing and light phones.
Customer Service Representative
Reader's Digest Association
Pleasantville, NY
07.1982 - 11.1991
- Managed complex and diverse service questions regarding problems and transactions.
- Identified customer feedback issues, trends and contributed to implementing corrective actions.
- Implemented application of customer policies and procedures for enhanced service outcomes.
- Effectively communicated product, parts, and service prices to customers along with shipping dates and delays.
Education
High School Diploma -
Mount Vernon High School
Mount Vernon, NY06-1979
Skills
- Data Entry
- Data Collection
- Account updating
- Product Knowledge
- Inbound and Outbound Calling
- Paperwork Processing
- Complaint resolution
- Follow-up skills
- 10-Key
- Administrative Support
- Order Fulfillment
- Customer Service
- Credit card payment processing
- Adaptive team player
- Active Listening
- Order Processing
- Customer Relations
- Shipping and receiving understanding
- Payment Processing
Volunteer
- Volunteered for Food Banks.
- Certificated of Achievement for Medical Billing.
- Volunteer with City of West Haven, Ct Homeland Security Community Emergency Response Team.
Timeline
Customer Service Representative
LogistiCare
05.2019 - 02.2020
Receiving Team Member
Macy's Logistic
09.2015 - 05.2019
Data Entry Clerk
McIntyre Group Agency
01.2008 - 08.2009
Clerical Associate
Aegon USA Investment Management LLC
03.1999 - 07.2007
Order Processing Representative
Multi-Pure Drinking Water
09.1997 - 12.1998
Creditor's Clerk
525 Made In America
03.1993 - 07.1997
Customer Service Representative
Reader's Digest Association
07.1982 - 11.1991
High School Diploma -
Mount Vernon High School