Danette Dallas-Shropshire

• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Addressed inquiries, resolved customer issues and managed customer relations.

Order entry, Supported customer service written and verbal order request for the Sample Department, delivered accurate, knowledgeable service regarding product availability, resolved customer and agent questions, complaints and request as it related to shipping and common carrier issues.

Administrative office support, Generated monthly statements for accounts receivable,

Sent copies of invoices and statements to customers

facilitating payments of outstanding invoices,

processed detailed reports outlining financial month-end invoice and statement billing for eight satellite offices,

Entered, posting and reconciling payments of daily account receivables into accounting software system clearing account balances,

Reconciled accounts receivables and prepared income summary and cash reports.

Reached out to customers to resolve overdue billing and resolve payment problems.

Assisted with customer walk-ins, Sales representative support, and switchboard front office relief.