Summary
Overview
Work History
Education
Skills
Timeline
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Danette Hill

Dublin,OH

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

28
28
years of professional experience

Work History

Customer Service Specialist

Maersk Inc
, OH
03.2022 - Current
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.

Billing Specialist

Charter Spectrum
Blue Ash, OH
02.2020 - 09.2022
  • Investigated and resolved issues to maintain billing accuracy.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Answered customer questions to maintain high satisfaction levels.

Production Control Analyst

Fifth Third Bank
Cincinnati, OH
01.2010 - 06.2019
  • Responsible for processing credits and debits into clients' trust accounts.
  • Process wires.
  • Viewing images after they have been scanned.
  • Serving as backup and/or cross-trained on other functions within the
    department while serving as a resource for other processors.
  • Close batches, and transfer ACHs.
  • Process Federal Home Loan Bank distribution and trades.

Retirement Plan Specialist

Fifth Third Bank
Cincinnati, OH
01.2000 - 05.2019
  • Responsible for maintaining all Trust Department customer filings as
    instructed by the trust officers.
  • Daily balancing and settling trades as well as resolving trade issues.
  • Serving and/or cross-trained on other functions within the department
    while serving as a resource for other processors.
  • Process wires and order supplies.
  • Perfect Attendance.
  • Processed retirement plan transactions including distributions, loans,
    payrolls and other transactions with a high level of accuracy and attention
    to detail.
  • Processed Mutual Fund purchases, redemptions, and settle trades for
    bank customers upon receipt of instructions.
  • Reconciled and balanced fund statements.
  • Cost Basis adjustment.

Trust Accounting Clerk

Fifth Third Bank 5001 Kingsley Dr
Cincinnati, OH
06.1995 - 01.1999
  • Balanced batches as well as DDA's Reconciled all aged items.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions

Education

High School Diploma -

Western Hills University High School
Cincinnati, OH
06.1989

Skills

  • Customer relations
  • Process payments
  • Upgrade/Downgrade
  • Apply credits as needed
  • Call Centers
  • Courteous demeanor
  • Inbound and Outbound Calling
  • Problem-solving abilities
  • Credit card payment processing
  • High-energy attitude

Timeline

Customer Service Specialist

Maersk Inc
03.2022 - Current

Billing Specialist

Charter Spectrum
02.2020 - 09.2022

Production Control Analyst

Fifth Third Bank
01.2010 - 06.2019

Retirement Plan Specialist

Fifth Third Bank
01.2000 - 05.2019

Trust Accounting Clerk

Fifth Third Bank 5001 Kingsley Dr
06.1995 - 01.1999

High School Diploma -

Western Hills University High School

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Danette Hill