Danette Muasau
Customer Service
Moreno Valley,CA
Summary
To utilize my skills to the best of my ability and to potentially advance with the company. Computer Literate: MS Word, Type 45 wpm. Excellent verbal and written communication skills, ability to help customers solve their problems quickly and efficiently. Very quick learner and gets along well with others. Self motivated with more than 20 years of experience in Customer Service.
Overview
21
21
years of professional experience
Work History
Lead Direct Support Professional
Hope Human Services, LLC
08.2017 - 03.2022
- Assist Individuals with daily living
- Responsible for scheduling all appointments
- Responsible for driving/scheduling transportation for individual activities
- Assist individual maintaining healthy meals
- Assist Individual preparing/cooking meals and snacks
- Provide/assist individual with disability in Peri care
Customer Service
Access Service Para Transit 3449
02.2011 - 06.2015
- Answering Incoming/outgoing calls
- Responsible for booking transportation
- Assist dispatcher with rebooking
- Ensuring address for pick up/drop off are accurate
Welcome Center Representative
Bicycle Casino 888 Bicycle Casino Dr, Bell
03.2007 - 06.2009
- Answering all in house calls for poker tournaments
- Handling all hotel reservations
- Scheduled customer pick ups from airport to casino
- Concierge Counter: Handled and displayed all information regarding casino
Timekeeper/Security Dispatcher
Commerce Casino 6131
09.2001 - 08.2004
- Handle all Incoming/In-house calls for Security/medical emergency
- Responsible for keeping daily reports
- Responsible for testing and securing Fire alarm
- Responsible for filing security reports
Education
Certificate of Completion -
Valley High School
Skills
- Meal Planning and Preparation
- Personal Care Assistance
- Deliver Exceptional Care
- Well Completion
- Personal Shopping
- Patient Intakes
- First Aid and Safety
- Adult Care
- Medical Distribution
- Client Support
- Patient Care
- Compassionate Client Care
- Independent Living
- Nutrition
- Appointment Transportation
- Medication Administration
- Residential Support
- Mental Health Support
Timeline
Lead Direct Support Professional
Hope Human Services, LLC
08.2017 - 03.2022
Customer Service
Access Service Para Transit 3449
02.2011 - 06.2015
Welcome Center Representative
Bicycle Casino 888 Bicycle Casino Dr, Bell
03.2007 - 06.2009
Timekeeper/Security Dispatcher
Commerce Casino 6131
09.2001 - 08.2004
Certificate of Completion -
Valley High School
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