DANETTE SANCHEZ
Las Vegas,NV
Summary
Leasing consultant and customer service professional supporting tenants, guests, and building operations through responsive communication and reliable follow-through. Handles rent collection, work orders, vendor coordination, and daily resident concerns while helping maintain a positive, organized property experience.
Overview
26
26
years of professional experience
Work History
Leasing Consultant
Tides On Duneville Apartments
Las Vegas, NV
02.2023 - Current
- Conducted personalized apartment tours, highlighted community amenities and features, and followed up with prospective residents to support lease conversions.
- Supported leasing process from initial inquiry through application screening, lease preparation, and move-in coordination.
- Processed lease applications, verified rental eligibility and screening documents, and prepared lease agreements per company policy.
- Responded quickly to prospective and current resident questions about availability, pricing, leasing requirements, renewals, and property concerns.
- Coordinated move-ins, move-outs, renewals, and unit availability while keeping schedules and resident records accurate.
- Tracked prospects and leads in CRM software and completed follow-up communications to support leasing activity and occupancy.
- Kept applicant, resident, and lease files organized in property management systems with accurate, timely documentation.
- Processed move-outs by completing final unit walkthroughs, collecting keys, inspecting unit condition, and preparing accounting documents.
- Entered and monitored maintenance work orders, working with management, maintenance teams, and vendors to resolve resident and property needs.
- Collected security deposits and rent payments and completed leasing paperwork accurately per company procedures.
Manager, Sales and Customer Support
Palms Hotel and Casino
Las Vegas, NV
09.2020 - 01.2023
- Managed guest check-ins and check-outs to support smooth arrival and departure flow.
- Answered incoming calls quickly and helped guests with front desk needs.
- Handled reservation entries accurately to support occupancy and organized booking files.
- Trained new front desk agents to build team readiness and consistent guest service.
- Built strong client relationships to support guest satisfaction and repeat visits.
- Submitted work orders promptly to support quick resolution of guest and facility issues.
Concierge/Reception
Guardian Services
Hackensack, NJ
01.2013 - 08.2020
- Greeted visitors and tenants daily, fostering a welcoming and professional front-desk environment.
- Handled incoming and outgoing calls and emails to support clear communication between tenants, visitors, and building staff.
- Assisted tenants with day-to-day concerns, ensuring responsive service and effective on-site support.
- Managed incoming packages and mail to maintain organized delivery handling for tenants and staff.
- Monitored building and tenant safety daily, contributing to a secure environment.
- Worked with building management to support efficient daily operations and property oversight.
Customer Care Representative/Supervisor
Gateway Group One
Newark Airport, NJ
11.2000 - 12.2012
- Assisted and directed passengers throughout the airport to improve wayfinding and customer support.
- Led daily departmental oversight, ensuring all operational areas were prepared and functioning smoothly.
- Assigned daily duties during roll call, aligned staff and maintained operational schedules.
- Oversaw baggage handling and payroll activities, enhancing ground operations and team coordination.
Education
Associate in Applied Science Degree -
Berkeley College
Woodland Park, NJ01-2016
Skills
- Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Outlook, Fast Learner, Time Management, Communication, Hospitality, Customer Service, Bilingual
- Property management software
- Lease administration
- Lead tracking
- Property Management
Personal Information
Title: Leasing Consultant | Customer Service | Communication | Team Collaborator
Accomplishments
- Improved Tenant Satisfaction Increased tenant satisfaction by 30% within six months through excellent customer service.
- Consistent Rent Collection Maintained 98% rent collection rate, ensuring steady income flow for property management.
- Trained Front Desk Team Successfully trained over 15 new front desk agents, enhancing team efficiency and service quality.
- Effective Issue Resolution Resolved over 500 tenant issues annually, maintaining high occupancy rates and tenant retention.
Timeline
Leasing Consultant
Tides On Duneville Apartments
02.2023 - Current
Manager, Sales and Customer Support
Palms Hotel and Casino
09.2020 - 01.2023
Concierge/Reception
Guardian Services
01.2013 - 08.2020
Customer Care Representative/Supervisor
Gateway Group One
11.2000 - 12.2012
Associate in Applied Science Degree -
Berkeley College