Summary
Overview
Work History
Education
Skills
Timeline
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Daneya Andrews

Charlotte,NC

Summary

Highly motivated and detail-oriented professional with extensive experience in customer service, supervisory roles, administrative operations and coordinating team efforts. Demonstrates strong organizational, time management, and problem-solving abilities with proficiency in computer applications and any communication tools. Recognized for strong work ethic, abilities, and adaptability to changing demands. Seeking a stable position where I can leverage my skills to contribute to team success and deliver exceptional service.

Overview

5
5
years of professional experience

Work History

Auto Detailer/Driver

Enterprise
05.2023 - 04.2024
  • Delivered exceptional customer service by ensuring vehicles were thoroughly inspected, sanitized, vacuumed and washed on interior and exterior surfaces and serviced to meet company standards.
  • Managed the coordination of vehicle logistics, including transporting cars between branches and airport and assisting about 35 customers with pick-ups and drop-offs a day
  • Utilized attention to detail and organizational skills to reset vehicle systems and maintain cleanliness protocols.
  • Collaborated with team members to enhance operational efficiency and customer satisfaction.
  • Answered company phone calls and provided excellent customer service, assisting with basic rental processes when needed.

Operations Supervisor

Staples
02.2022 - 05.2023
  • Oversaw daily store operations, ensuring all departments functioned efficiently and customers received outstanding service.
  • Directed inventory management, including receiving shipments, organizing stock, and resetting planograms.
  • Implemented operational improvements to enhance store presentation and customer experience.
  • Supervised, led and trained team of about 8 associates to uphold company standards and achieve performance goals, drive sales and promotions and improve customer interactions.
  • Managed scheduling and assigning task, and conflict resolution when needed.
  • Collaborated with the other part of management/sales team to support promotional campaigns and plan store layout.

Merchandiser

Lowe's Home Improvement
01.2021 - 02.2022
  • Enhanced product displays and maintained store aesthetics to improve customer engagement and sales.
  • Executed resets of product bays and ensured consistent stock replenishment.
  • Provided customer assistance, leveraging product knowledge to meet shopper needs.
  • Collaborated with department managers to meet vendors timely product placement and promotional setups.
  • Operating machinery to down-stock over 65lbs, while following the companies safety guidelines and maintain an organized customer-friendly store environment.
  • Led a small team for certain tasks

Supervisor Retail Sales Associate

Papaya Clothing Store
03.2019 - 01.2021
  • Supervised sales associates, providing training and guidance to ensure excellent customer service and sales performance.
  • Managed point-of-sale transactions and maintained inventory control.
  • Developed and implemented merchandising strategies to optimize store layout and product placement.
  • Managed store opening and closing procedures including cash handling and sales reports.
  • Trained and led around 6 team associates on customer satisfaction, sales, product knowledge and location and company policies.
  • Resolved customer issues while maintaining a positive and professional shopping experience.

Education

Associate's degree - Healthcare Administration

Ultimate Medical Academy
Tampa, FL
01.2025

Skills

    Communication Tools

  • Customer Service Excellence
  • Excel
  • Time Management & Organizational Skills
  • File Management
  • Inventory Control & Merchandising
  • Supervisory & Leadership Abilities
  • Computer Proficiency (POS Systems, Basic Software Applications)
  • Problem-Solving & Critical Thinking
  • Team Collaboration & Independent Work
  • Google workspace
  • OneDrive

Timeline

Auto Detailer/Driver

Enterprise
05.2023 - 04.2024

Operations Supervisor

Staples
02.2022 - 05.2023

Merchandiser

Lowe's Home Improvement
01.2021 - 02.2022

Supervisor Retail Sales Associate

Papaya Clothing Store
03.2019 - 01.2021

Associate's degree - Healthcare Administration

Ultimate Medical Academy

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Daneya Andrews