Danfred Gonzalez
Houston,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail and food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Boiled Cajun
01.2023 - 08.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Lot Attendant
The Home Depot Inc
09.2021 - 07.2022
- Assisted with maintaining an organized and clean lot, contributing to a positive workplace.
- Improved vehicle security by regularly monitoring and reporting any suspicious activity on the premises.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Answered questions and provided information about any specific product.
Cleaning Assistant
Rocket Maids
08.2020 - 09.2021
- Ensured positive client experiences by delivering timely, high-quality cleaning services tailored to their needs.
- Assisted with inventory management, tracking supplies usage, and reordering when necessary to prevent shortages.
- Provided exceptional customer service by addressing clients'' concerns promptly and courteously, fostering long-term relationships.
- Supported sustainability initiatives with eco-friendly cleaning methods and responsible waste management.
Education
GED -
George Bush High School
Richmond, TX03.2024
Skills
- Spanish
- Recruiting and Interviewing
- Front Desk
- Product and Service Knowledge
- Warehouse
- Stocking
- Operations Management
- Money Handling
- Critical thinking
- Time Management
Timeline
Assistant Manager
Boiled Cajun
01.2023 - 08.2023
Lot Attendant
The Home Depot Inc
09.2021 - 07.2022
Cleaning Assistant
Rocket Maids
08.2020 - 09.2021
GED -
George Bush High School
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