Dangela Williams
Spring,TX
Summary
Adaptable professional with a versatile background in customer service. Known for strong problem resolution and conflict management skills, contributing to improved customer loyalty and satisfaction. Committed to fostering positive customer experiences and team collaboration.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
SYKES
Detroit, MI
09.2024 - 04.2025
- Adapted to diverse customer needs, demonstrating flexibility in service delivery
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Server
Slick Willies Family Pool Hall
Houston, TX
09.2025 - Current
- Provided exceptional customer service in fast-paced environment
- Managed multiple tables, ensuring timely order delivery and customer satisfaction
- Assisted team in maintaining cleanliness and organization of dining area
- Collaborated with kitchen staff to ensure accurate and efficient food preparation
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Customer Service Representative
Uhaul Moving And Storage
Spring, TX
08.2025 - Current
- Assisted customers with inquiries and provided accurate information about services offered
- Processed rental transactions and managed customer accounts efficiently
- Resolved customer complaints promptly, enhancing overall satisfaction levels
- Maintained cleanliness and organization of the store environment to ensure safety
- Educated customers on effective use of moving equipment and storage options
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Applied Science - Radiologic Technology
Lone Star College
Houston, TX01-2028
Certificate - Pharmacy Technology
Oakland Community College
Bloomfield Hills, MI05-2017
High School Diploma -
Life Skills Center Central
Detroit, MI01.2010
Skills
- Active listening
- Critical thinking
- Customer service
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
- Team development
- Building rapport
Languages
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Server
Slick Willies Family Pool Hall
09.2025 - Current
Customer Service Representative
Uhaul Moving And Storage
08.2025 - Current
Customer Service Representative
SYKES
09.2024 - 04.2025
Associate of Applied Science - Radiologic Technology
Lone Star College
Certificate - Pharmacy Technology
Oakland Community College
High School Diploma -
Life Skills Center Central