D'Angelo Jones
Blytheville
Summary
Dynamic professional with extensive experience at Walmart and a proven track record in logistics and customer service. Skilled in materials handling and proficient in Microsoft Excel, I excel at optimizing inventory management and enhancing operational efficiency. Known for strong communication skills and a commitment to delivering exceptional service in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Admin Support Clerk
MCAEOC
BLYTHEVILLE
06.2025 - Current
- Managed customer inquiries and provided timely support for service requests.
- Organized and maintained accurate records for client interactions and transactions.
- Supported team members in daily administrative tasks and streamlined operational workflows.
- Facilitated communication between departments to improve service delivery.
- Processed incoming documentation and ensured compliance with organizational standards.
- Monitored inventory levels and coordinated supply orders to meet operational needs.
- Maintained up-to-date knowledge of company's products and services.
- Organized files and documents related to customer service activities.
- Addressed incoming customer calls regarding ordering, billing, or technical issues, ensuring prompt assistance.
- Participated in team meetings to discuss strategies for improving customer service operations.
- Performed data entry tasks such as updating customer information in the system.
Shipping and Receiving/backroom
Walmart
Blytheville
01.2025 - 05.2025
- Back room sorting, & handling incoming trucks
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Organized and maintained inventory in designated storage areas for easy access.
- Processed incoming shipments and verified product quantities against packing slips.
- Operated forklifts and pallet jacks to transport materials within the warehouse.
Maintenance Worker
MCAEOC HEAD START
Blytheville
03.2024 - 01.2025
- Maintenance worker, always on call to fix & repair anything that goes wrong with the campuses.
- Performed routine maintenance on facility systems and equipment.
- Conducted regular safety inspections to ensure compliance with regulations.
- Responded promptly to maintenance requests from staff and management.
- Maintained cleanliness and organization of work areas and storage spaces.
- Assisted in setting up classrooms and event spaces for educational activities.
- Collaborated with team members to develop maintenance schedules and procedures.
- Repaired furniture, fixtures, and equipment as needed throughout the facility.
- Performed routine cleaning tasks such as scrubbing floors, dusting surfaces, and emptying waste receptacles.
Customer Call Representative
Accenture
Houston
09.2023 - 12.2023
- Answer call, based off the specific project we are assigned
- Managed high-volume inbound calls to assist customers with inquiries.
- Utilized CRM systems to track customer interactions and resolve issues.
- Documented customer feedback for continuous service improvement initiatives.
- Collaborated with team members to improve call handling processes.
- Trained new representatives on call protocols and system usage.
- Addressed escalated customer concerns with empathy and professionalism.
- Ensured compliance with company policies during customer interactions.
Field Rep
ActionLink
Houston
01.2023 - 07.2023
- Traveled to different technology retail stores and installed or updated major marketing brands displays.
- Conducted on-site inspections to assess client needs and service requirements.
- Set up and maintained store displays.
- Organized store displays according to corporate guidelines for maximum visual appeal.
- Ensured all store displays were attractive and well-stocked according to company standards.
- Organized store displays to promote sales and attract customers.
- Helped maintain store displays by arranging merchandise according to established guidelines.
- Performed regular audits of store displays and merchandising activities.
Store Reset Specialist/ Merchandiser
Anderson Merchandisers
Pearland
02.2022 - 06.2022
- set up stores for the new store remodel POGs
- Analyzed store layouts to optimize product placement and visibility.
- Coordinating with coworkers and vendors to meet tight deadlines.
- Flexibility to work in changing environments, including overnight shifts or travel.
- Reading blueprints or planograms, dismantling/assembling shelving, and working in fast-paced teams while maintaining safety (OSHA) standards.
Cap 2 Associate
Walmart
Blytheville
08.2019 - 10.2021
- In the pass year I've had many different positions with the Walmart company from shelve stocker to online grocery and even cashier
- Organized merchandise on shelves to maintain store presentation standards.
- Assisted customers with product inquiries and provided excellent service.
- Operated equipment for inventory management and stock replenishment.
- Monitored inventory levels and reported discrepancies to management.
- Trained new associates on company policies and procedures effectively.
- Adhered to safety protocols while performing operational duties in the store.
Education
High school or equivalent -
Blytheville High School
Blytheville, ARSkills
- Planograms
- Office Equipment Operation
- Food safety
- Computer skills
- Materials Handling
- Logistics
- Data Entry
- Document Management
- Merchandising
- Order Picker
- Task Prioritization
- File Organization
- Scheduling Coordination
- Windows Remote Desktop
- Administrative Support
- Packaging
- Shipping & Receiving
- Microsoft Office
- Food handling
- Customer Communication
- Microsoft Excel
- Communication skills
- Customer service
- Inventory Tracking
- Office Administration
- Clerical Support
- Data Management
Certification
- Food Handler Certification
- Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Admin Support Clerk
MCAEOC
06.2025 - Current
Shipping and Receiving/backroom
Walmart
01.2025 - 05.2025
Maintenance Worker
MCAEOC HEAD START
03.2024 - 01.2025
Customer Call Representative
Accenture
09.2023 - 12.2023
Field Rep
ActionLink
01.2023 - 07.2023
Store Reset Specialist/ Merchandiser
Anderson Merchandisers
02.2022 - 06.2022
Cap 2 Associate
Walmart
08.2019 - 10.2021
High school or equivalent -
Blytheville High School