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Danger Lopez
Acworth,GA
Summary
- Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing 3-year's of background experience maintaining customer satisfaction and contributing to company success.
Overview
3
3
years of professional experience
Work History
Lead Flight Attendant
Air Wisconsin Airlines
Dayton, OH
04.2022 - Current
- Completed pre-flight safety, passenger and inventory checks.
- Assisted passengers with locating seats and storing luggage under seats or in overhead bins.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Customer Service Associate
Walmart
Acworth, United States
06.2021 - 04.2022
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Informed customers about special promotions and provided detailed information for various products.
- Demonstrated items to customers and created customer awareness, interest and sales.
Customer Service Representative
Captain Kleen Speed Wash - Captain Kleen Speed Lube
Acworth, GA
08.2019 - 06.2021
- Cross-trained and provided back up for customer service managers.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Education
High School Diploma -
North Cobb High School
Kennesaw, GA05.2021
Skills
- De-escalation Techniques
- Issue and Complaint Resolution
- Understanding Customer Needs
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Calm and Professional Under Pressure
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Flight Attendant
Air Wisconsin Airlines
04.2022 - Current
Customer Service Associate
Walmart
06.2021 - 04.2022
Customer Service Representative
Captain Kleen Speed Wash - Captain Kleen Speed Lube
08.2019 - 06.2021
High School Diploma -
North Cobb High School
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