Jenna Lennox
Fort Worth,TX
Summary
Leveraging my experience in both Hospitality and Behavioral Health Services, I bring to your Airline a commitment to provide every passenger with a best-in-class interaction. The ability to quickly adapt to a changing environment allows for the flexibility and reliability to support the demands of the industry. The application of critical-thinking and de-escalating techniques will result in a comfortable experience for all.
Overview
7
7
years of professional experience
Work History
Flight Attendant
PSA Airlines
07.2024 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Ensured safety and comfort of customers onboard aircraft.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
WaitPerson
Wise Guys Pizzeria And BigShots Golf
07.2017 - Current
- Promoted a welcoming environment for all Customers by engaging in friendly conversation while maintaining professionalism
- Adapted quickly to changing situations such as unexpected rush periods or employee absences, ensuring seamless operations for Customers
- Enhanced Customer satisfaction by providing attentive service and efficiently addressing concerns.
- Maintained high standards of personal hygiene and followed all safety protocols
Intern
Arisa Health
08.2023 - 12.2023
- Observed and assessed Client's needs to determine most effective communication style
- Successfully applied protocols to neutralize escalating situations
- Exercised principles of human diversity, enhancing my cultural sensitivity and awareness, fostering more respectful and authentic interactions
Intern
Washington County Drug Court
01.2023 - 05.2023
- Performed administrative tasks based on observations and interactions between Judge and other Parties
- Enhanced productivity by providing ongoing support to the lead Case Manager
- Completed research and compiled data as a result of Court outcomes
Education
Bachelor of Science - Social Work
University of Arkansas
Fayetteville, AR05.2024
Skills
- Confident Problem-Solver
- Effective Communicator
- Adhere to Safety Protocols
- De-Escalation Techniques
- Exceptional Interpersonal Skills
- Passion to Serve Others
Timeline
Flight Attendant
PSA Airlines
07.2024 - Current
Intern
Arisa Health
08.2023 - 12.2023
Intern
Washington County Drug Court
01.2023 - 05.2023
WaitPerson
Wise Guys Pizzeria And BigShots Golf
07.2017 - Current
Bachelor of Science - Social Work
University of Arkansas
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