Jenna Lennox
Fort Worth,TX
Summary
Leveraging my experience in both Hospitality and Behavioral Health Services, as first point of contact, I bring to your Airline a commitment to provide every passenger with a best-in-class interaction. The ability to quickly adapt to changing environments support the flexibility and reliability I offer. The application of my critical-thinking and de-escalating techniques will result in a comfortable experience for all.
Overview
7
7
years of professional experience
Work History
Intern
Arisa Health
Fayetteville, AR
09.2023 - 12.2023
- Observed and assessed Client's needs to determine most effective communication style
- Successfully applied protocols to neutralize escalating situations
- Exercised principles of human diversity, enhancing my cultural sensitivity and awareness, fostering more respectful and authentic interactions
Intern
Washington County Drug Court
Fayetteville, AR
01.2023 - 05.2023
- Performed administrative tasks based on observations and interactions between Judge and other Parties
- Enhanced productivity by providing ongoing support to
- Completed research, compiled data, and updated spreadsheets as a result of Court outcomes
WaitPerson
Wise Guys Pizzeria And BigShots Golf
Texas
07.2017 - Current
- Promoted a welcoming environment for all Customers by engaging in friendly conversation while maintaining professionalism and respecting their privacy.
- Adapted quickly to changing situations such as unexpected rush periods or employee absences, ensuring seamless operations for Customers
- Served food and beverages promptly with focused attention to Customer needs.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Maintained high standards of personal hygiene and followed all safety protocols related to food handling and sanitation practices within the establishment.
Education
Bachelor of Science - Social Work
University of Arkansas
Fayetteville, AR05.2024
Skills
- Confident Problem-Solver
- Effective Communicator
- Adhere to Safety Protocols
- De-Escalation Techniques
- Exceptional Interpersonal Skills
- Passion to Serve Others
Timeline
Intern
Arisa Health
09.2023 - 12.2023
Intern
Washington County Drug Court
01.2023 - 05.2023
WaitPerson
Wise Guys Pizzeria And BigShots Golf
07.2017 - Current
Bachelor of Science - Social Work
University of Arkansas