DANIEL HIRUJO
Aberdeen
Summary
Resourceful IT Field Service Technician with a strong background in troubleshooting and repairing diverse IT hardware and software issues. Demonstrates solid capability in customer service and technical guidance, especially in complex situations. Proven success in maintaining high-level system performance, ensuring minimal downtime, and resolving critical technical challenges swiftly to maximize operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Field Service Technician
MRA INTERNATIONAL
08.2023 - Current
- The information technology service technician offers technical support and troubleshooting services to maintain the seamless operation of IT systems and infrastructure. This position entails providing excellent customer service to internal and external clients, installing and configuring equipment, and diagnosing hardware and software problems
IT Helpdesk Technician
William Paterson University
01.2021 - 05.2022
- As a member of the User Service team within the Information Technology organization, I was responsible for supporting the university community in using university technology services and maintaining and servicing university computing resources.
Busser and Food Runner
Alternate Ending Beer Co.
01.2021 - 08.2022
- I was to deliver the customer's food order from the kitchen to the customer and clean all tables assigned to my area quickly but effectively so that the next group of customers would be seated on time.
Education
Bachelor's Degree - Computer Science
William Paterson University
Wayne, NJ05.2024
High School Diploma -
Matawan-Aberdeen High School
Matawan, NJ06.2019
Skills
- -Data Migration
- -Hardware Implementation
- -Diagnostic and Support/Troubleshooting Network Issues
- -Customer service
- -Team collaboration
- -Technical support
Accomplishments
- Vice President of OLAS (Organization of Latin American Students) September 2023 - May 2024
- Completed an Windows 10 to Windows 11 migration at Monmouth County IT Helpdesk from March 2025 - December 2025
Certification
- CompTIA Security+ Certification
- CompTIA Networking+ Certification
- Microsoft Office 365 Certification
- Actively seeking: NVIDIA AI Certification
- Actively seeking: CCNA
Timeline
IT Field Service Technician
MRA INTERNATIONAL
08.2023 - Current
IT Helpdesk Technician
William Paterson University
01.2021 - 05.2022
Busser and Food Runner
Alternate Ending Beer Co.
01.2021 - 08.2022
High School Diploma -
Matawan-Aberdeen High School
Bachelor's Degree - Computer Science
William Paterson University