Dani Bogenhagen
Navarro,CA
Summary
Dynamic hospitality supervisor with expertise in guest relations, team leadership, and effective communication. Proven ability to enhance customer experiences and mentor staff, driving satisfaction and operational excellence.
Overview
18
18
years of professional experience
Work History
Hospitality Supervisor
Goldeneye Winery | DUCKHORN
Philo, CA
12.2024 - Current
- Supervise daily operations to ensure exceptional guest experiences.
- Train and mentor staff on service standards and product knowledge.
- Implemented inventory management processes, ensuring accurate stock levels.
- Conduct tasting experiences, coordinate and execute special events.
- Spearheaded compilation of weekly updates and facilitated coordination with executives across Duckhorn Portfolio's nine wineries.
Website Translator Specializing in SEO
Company Owner
France & USA
09.2012 - Current
- French to English translation to achieve clear web content and leverage SEO keyword localization.
- Evaluated websites and developed forceful action plans to increase engagement.
- Collaborated with web design teams to populate, manage and optimize content.
Wine Educator
Roederer Estate
Philo, CA
08.2023 - 12.2024
- Led wine tastings to enhance customer knowledge and appreciation at Roederer's three tasting rooms: Scharffenberger Cellars, Domaine Anderson, and Roederer Estate.
- Assisted in training new staff on wine service techniques and product knowledge.
- Increased guest satisfaction through effective concierge service coordination.
- Coordinated wine club shipments.
Wine Boutique and Tasting Room Manager
Les Vignerons De Puy L'Eveque
Puy L'Eveque, France
06.2019 - 10.2021
- Conducted wine tastings in French and English.
- Collaborated with twelve local vintners to curate a centralized wine showcase, enhancing visibility for tourists.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Boosted sales through successful advertising campaigns.
- Maintained financial and administrative controls, accurately tracking funds and keeping records current.
Studio Manager
Larry Fink Photography
Martins Creek, PA
08.2008 - 11.2011
- Supervised and coordinated exhibition, publication and photoshoot schedules, budgets and workflow.
- Produced museum-quality digital and darkroom prints for exhibitions and publications with reputed museums and magazines: MoMA, Vogue, International Center of Photography, Conde Nast and the New York Times among many others.
- Oversaw studio team of three, delegating tasks, monitoring work completion and training new employees.
- Developed strategies and plans for new product development.
- Inventory and purchasing.
Education
No Degree - Sommelier
WSET
Napa, CANo Degree - Wine Sensory
Santa Rosa Junior College
Santa RosaBachelor of Arts - Photography
Bard College
Annandale-on-Hudson, NY 06-2008
Skills
- Wine Direct, Tock, Excel, Microsoft Suite, Photoshop
- RBS Certification & Food safety
- Complaint handling
- Task delegation
- Guest relations management
- Menu planning
- Reservation management
- Teamwork and collaboration
- Organizational skills
- Team leadership
- Adaptability and flexibility
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Hospitality Supervisor
Goldeneye Winery | DUCKHORN
12.2024 - Current
Wine Educator
Roederer Estate
08.2023 - 12.2024
Wine Boutique and Tasting Room Manager
Les Vignerons De Puy L'Eveque
06.2019 - 10.2021
Website Translator Specializing in SEO
Company Owner
09.2012 - Current
Studio Manager
Larry Fink Photography
08.2008 - 11.2011
No Degree - Sommelier
WSET
No Degree - Wine Sensory
Santa Rosa Junior College
Bachelor of Arts - Photography
Bard College