Focus on guest experience in a fast-paced environment, catering to Financial District clientele.
Large banquets and happy-hour gatherings.
Knowledge of continuously changing beverage and food selections.
Ability to adjust based off needs of management, due to working two separate locations.
Server
Mago
04.2023 - Current
Implement standards of a Michelin star goal-oriented establishment per Lead Chef and Owner.
Exceptional execution of ethnic and seasonal cuisine descriptions and delivery.
Delivery of beverage-pairings as organized by the Sommelier.
Supervisor / Shift Lead / Events Coordinator
Occitania
07.2022 - 03.2023
Leaded and successfully trained team in opening of a new restaurant, honoring company policies, regulations, procedures, and new menu items.
Developed and implemented new processes and procedures to streamline operations.
Managed shift operations, by providing daily information, such as new menu items, updates on reservations and floor plan using OpenTable (front and back end), and POS updates using LightSpeed.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Prepared shift summary reports for owners/ managers and communicated regularly on goals, progress, and assessments.
Managed inventory and organization of supplies.
Computer follow ups involved daily reports with logistics, and coordination of special events involving quotes, contracts, banquet orders, and Quickbooks.
Server
Duende
07.2021 - 07.2022
Catered to busy nights for shows in downtown Oakland, providing exceptional and efficient service.
Go-to person for large scale special events, pushing sales.
Adherence to a protocols revolving around allergies and dietary preferences.
Learning and comprehending Spanish cuisine, wine, and terminology.
Server
Coqueta
01.2021 - 07.2021
Acclimated to post-Covid protocol in restaurant, while adjusting to outdoor/ indoor mandates in a high-traffic location on the Embarcadero In San Francisco.
Adhere to protocols for high-profile clientele.
Server
MUA Restaraunt
06.2013 - 03.2020
Server in large-scale establishment with focus on customer experience at a popular nighttime destination.
Specialized in large party execution, craft cocktails, and food & wine pairing.
Account Manager
HalfPint Ciders (loc. L.A., Contracted In Oakland)
03.2015 - 03.2016
Account Manager for East & South Bay Area, establishing the presence of a start-up distribution company in a new territory.
Met existing customers, which included major grocery chains, to review current services and expand sales opportunities.
Contributed to event marketing, sales and brand promotion. Hosted multiple events and tastings to expand brand awareness.
Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
Stayed current on company offerings and industry trends.
Facilitated client satisfaction and renewed customer relations to drive growth.
Journalist
SWITCH Journal
09.2011 - 09.2012
Leader of "The Moving Image" section of an online new-media-journal.
Author, organizer, data collector, and correspondent.
Art Gallery Assistant / Intern
Krowswork
12.2010 - 03.2012
Intern at locally owned gallery specializing in photography, video and installation.
Show reviews, blogging, install-assistance, special events, representation, and research.
Education
Bachelor of Arts - Digital Media Art (Fine Arts)
San Jose State University
San Jose, CA
09.2012
Associate of Arts - Graphic Design / Transfer Studies
Allan Hancock College
Santa Maria, CA
06.2009
Skills
Hospitality / Customer Service
Business Growth
Guest Relations
POS
- OpenTable
- Tock
- Toast
- Aloha
- LightSpeed
Schedule Management
Special Event Planning
Craft Beverages / Wine
Digital Knowledge
Microsoft Office
Google Docs
Adobe Creative Suite
- PhotoShop
- Illustrator
iMovie
Final Cut Pro
Smartphone literate
Pattern Design and Sticker Design
My art practice heavily delves in creating one of a kind patterns, which transfer over as tactile pieces in the forms of clothing or stickers.
Timeline
Server
Per Diem
04.2023 - Current
Server
Mago
04.2023 - Current
Supervisor / Shift Lead / Events Coordinator
Occitania
07.2022 - 03.2023
Server
Duende
07.2021 - 07.2022
Server
Coqueta
01.2021 - 07.2021
Account Manager
HalfPint Ciders (loc. L.A., Contracted In Oakland)
03.2015 - 03.2016
Server
MUA Restaraunt
06.2013 - 03.2020
Journalist
SWITCH Journal
09.2011 - 09.2012
Art Gallery Assistant / Intern
Krowswork
12.2010 - 03.2012
Bachelor of Arts - Digital Media Art (Fine Arts)
San Jose State University
Associate of Arts - Graphic Design / Transfer Studies