Dani Graves
Franklin,KY
Summary
Detail-oriented revenue cycle specialist with 7+ years of experience in accounts receivable, collections, and appeals. Skilled in researching aging accounts, preparing appeal packets, and resolving billing discrepancies. Focused on improving cash flow and reducing non-payment issues.
Overview
9
9
years of professional experience
Work History
Accounts Receivable Specialist
Medical Billing Center
Greenville, SC
08.2025 - Current
- Monitored unapplied cash balances, identifying potential write-offs and minimizing bad debt expense accruals.
- Processed credit memos, adjustments, and refund requests to ensure accurate account reconciliations
- Prepared monthly statements for customers, enhancing transparency of account activity.
- Responded promptly to customer inquiries regarding their account status or payment history.
- Prepared appeal packets with medical records, codes, and supporting documentation.
Accounts Receivable Specialist
Medacta USA
Franklin, TN, 37067
12.2024 - 08.2025
- Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
- Researched past due accounts and initiated collection efforts in a timely manner.
- Created reports on Accounts Receivable performance for management review.
- Collaborated with the sales department to ensure accuracy of billing information provided by customers.
Accounts Receivable Specialist
WebPT
Hendersonville, TN
07.2021 - 12.2024
- Managed WebPT customer invoice collections and payment follow-up
- Reviewed aging reports and prioritized delinquent account outreach
- Researched past due accounts and initiated collection efforts in a timely manner.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Responded promptly to customer inquiries regarding their account status or payment history.
Technical Appeals Specialist
Parallon
Hendersonville, TN
11.2017 - 07.2021
- Reviewed denied claims and drafted appeals for Parallon revenue cycle accounts, and enhanced chances for successful resolutions.
- Coordinated with insurance representatives to verify claim status and clarify appeal requirements, ensuring timely processing of appeals.
- Collected medical records, authorization documents, and payer notes to create comprehensive appeal packets that support claim reconsideration.
- Sent appeal requests through payer portals and insurance correspondence systems.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL03-2018
Skills
- Accounts receivable
- Claim processing
- Insurance claim submission
- Claim resolution
- Dispute resolution
- Aging analysis
- Analytical thinking
- Attention to detail
- Time management
- Team collaboration
Timeline
Accounts Receivable Specialist
Medical Billing Center
08.2025 - Current
Accounts Receivable Specialist
Medacta USA
12.2024 - 08.2025
Accounts Receivable Specialist
WebPT
07.2021 - 12.2024
Technical Appeals Specialist
Parallon
11.2017 - 07.2021
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy