Dani Haines

• Recruited and screened candidates for the Branch Manager position.
• Set clear expectations of Branch Managers conducts to maintain a well-managed and professional team.
• Trained a team of Branch Managers to sell, recruit reliable crew members, manage them, and run a profitable business while maintaining customer satisfaction.
• Conducted and audited the teams payroll.
• Created systems for the company to consistently conduct efficient payrolls and account audits.
• Grew company culture by embodying the value systems.
• Met individual needs of Branch Managers while managing them to met their business needs.
• Developed detailed plans based on broad guidance and direction.
• Created systems and scripts to develop relationships with companies.
• Established positive, professional relationships with Branch Mangers that boosted morale, performance and retention.

Results:

• 100% Team Retention
• $350,000 Revenue
• Cruise Ticket

Awards:

• Most Improved
• Executive of the Year

• Door to door, social media, and direct mail marketing.
• Screened customers for the service.
• Estimated jobs and presented them to potential customers.
• Wrote professional contracts.
• Objection handled for quality jobs and customer satisfaction.
• Ran recruiting process to hire a crew that would produce high quality work and satisfy customers.
• Trained and managed crew.
• Trained a Foreman to manage and lead the crew members.
• Produced quality work for customers.
• Handled customer concerns.
• Built relationships with customers.
• Conducted Payroll and incentivized pay for workers to earn bonuses while driving revenue.
• Optimized scheduling between weather and customers to perform efficiently.
• Resolved various issues impacting sales, management and business operations.

Results:

• 100% Crew Retention
• $90,000 Revenue
• Cruise Ticket

Awards:

• Most Improved Runner-Up

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Answered customer questions about hours, seating, and menu information.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Monitored seating area and checked restrooms regularly to keep spotless.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Resolved customer complaints promptly and professionally to maintain positive reputation.