Dani Hill
Syracuse
Summary
Organized, communicative, enthusiastic person. Willing to learn new information and skills, while also applying skills from my experience. Committed to providing exceptional customer service, consistently exceeding expectations by anticipating needs, addressing concerns, and ensuring a positive and satisfying experience for all clients.
Overview
14
14
years of professional experience
Work History
Medical Assistant/Billing
Podiatry Services of C.N.Y.
Syracuse, NY
02.2023 - Current
- Achieved seamless patient flow by managing front desk operations and ensuring timely check-in and copay collection. Enhanced patient experience through effective communication and appointment scheduling. Contributed to patient care by assisting the doctor during examinations. Improved billing accuracy by processing insurance claims and appeals diligently. Optimized revenue cycle by entering charges from superbills and efficiently posting payments. Strengthened financial operations through meticulous payment processing and account reconciliation. Leveraged understanding of doctors' notes to support billing accuracy. Resolved insurance denials and appeals through proactive communication with insurance companies.
- Trained new staff on office procedures and patient management systems, fostering team development.
- Performed medical records management, including filing, organizing and scanning documents.
Day Porter
ABM
02.2021 - 01.2023
- Cleaned Spectrum call center
Payee
CNYServices
07.2018 - 03.2020
- Achieved financial stability for social security recipients through effective management of income and expenses. Fostered direct communication with clients to align financial goals. Delivered consistent support in bill payments and weekly check distributions.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
CNA
Loretto
07.2016 - 07.2018
- Assisted the elderly with their activities of daily living.
- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Assisted with personal hygiene, mobility, and feeding for diverse patient populations.
- Trained and mentored new CNAs on best practices in resident care and safety protocols.
- Maintained accurate patient records, ensuring compliance with healthcare regulations and standards.
- Advocated for resident needs and preferences, fostering a supportive community environment.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Food Service
Loretto Nursing Home
02.2012 - 07.2016
- Assisted in preparing and plating dishes. Supported stocking of dry storage and freezer items. Maintained cleanliness of workstation.
- Delivered exceptional customer service to enhance guest satisfaction and retention.
- Collaborated with kitchen staff to streamline order processing and minimize errors.
- Trained new servers on menu items, service standards, and operational procedures.
- Conducted regular inventory checks, ensuring stock levels met operational needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Henninger High School
Syracuse, NY06.2006
Certified Medical Reimbursement Specialist - Medical Informatics
Syracuse Education Opportunity Center
Syracuse, NY06.2023
Skills
- Customer service
- Time Management
- Leadership
- Multi-task Skills
- Punctuality
- Communication Skills
- Organizational Skills
- Clinical documentation
- Data entry
- Electronic medical records
- Medical records management
- Payment collection
Timeline
Medical Assistant/Billing
Podiatry Services of C.N.Y.
02.2023 - Current
Day Porter
ABM
02.2021 - 01.2023
Payee
CNYServices
07.2018 - 03.2020
CNA
Loretto
07.2016 - 07.2018
Food Service
Loretto Nursing Home
02.2012 - 07.2016
High School Diploma -
Henninger High School
Certified Medical Reimbursement Specialist - Medical Informatics
Syracuse Education Opportunity Center