Dani-Lynn Makaiwi

• Greeted guests warmly, creating an inviting atmosphere upon arrival.
• Responsible for the bank; handles cash transactions according to established practice and policy. Makes change, cashes personal and travelers checks, and exchanges foreign currency for guests.
• Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
• Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
• Participated in regular staff meetings to share feedback from guests and suggest improvements for overall hotel operations.

• Managed incoming calls, directing inquiries to appropriate departments for efficient communication.
• Provided exceptional customer service, addressing caller concerns and resolving issues promptly.
• Utilized multi-line phone systems to handle high call volumes effectively and maintain clarity.
• Maintained accurate call logs and records for tracking purposes and ensuring accountability.

The Youth Partner is responsible for engaging with youth, young adults and/or families in a community, home, or school setting. The primary role is to provide hope, one-on-one peer support and mentorship to participants by strategically sharing experience with recovery/resilience and expertise in navigating systems and programs. The Youth Partner will act as a key team member of the youth’s service team, by providing peer support to youth in the Department of Health (DOH); supporting youth voice and empowerment by assisting the youth in development so as to improve their overall functioning and quality of life; and support in furthering authentic youth engagement in their DOH treatment team. The Youth Partner will also participate in meetings and/or training as deemed appropriate, provide timely and thorough documentation, and perform general office work.

• Greet customers ensuring a welcoming environment.
• Processed customer transactions efficiently.
• Assisted customers in selecting menu items and provided product information.
• Maintained cleanliness and organization of work area.
• proper food preparations and stocking
• Handled cash and credit payments.