Dani Mason
Manager
Pekin,IL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
20
20
years of professional experience
Work History
Animal Enrichment Manager
TAPS No Kill Animal Shelter
Pekin, IL
07.2023 - 09.2024
- Alleviated kennel stress through engaging routines.
- Enhanced the readiness of pets for adoption by addressing behavioral challenges.
- Coordinated and supervised dog playgroups.
- Handled dogs outside property to build life skills and confidence.
Office Manager
TAPS No Kill Animal Shelter
Pekin, IL
01.2018 - 07.2023
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails
- Completed screening of applicants.
- Communicated approval or denial decisions to prospective adopters.
- Coordinated dog meet and greets.
- Developed onboarding programs for recruits.
- Documented meticulous information in shared database.
Volunteer Coordinator
TAPS No Kill Animal Shelter
Pekin, IL
01.2013 - 01.2018
- Developed and implemented volunteer recruitment plans.
- Coordinated onboarding and orientation for new volunteers.
- Created job descriptions for all volunteer roles.
- Organized training programs for volunteers.
- Ensured proper recognition of volunteer efforts through awards, certificates.
- Managed foster care program for both dogs and cats.
- Planned and managed multiple significant fundraising events each year.
- Oversaw organization of offsite activities.
Assistant Store Manager
Eddie Bauer
Peoria, IL
03.2007 - 10.2012
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Executed floor set plans following corporate guidelines.
Store Manager
Acorns
Bloomington , IL
08.2004 - 03.2007
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
Education
BBA - Business Management
Northwood University
Midland, Michigan, MI05-1993
Associate of Arts - Fashion Merchandising
Northwood University
Midland, Michigan, MI04-1991
Associate of Arts - International Trade
Northwood University
Midland, Michigan, MI04-1991
Skills
- Marketing
- Verbal and written communication
- Financial records oversight
- Sales management
- Expectation setting
- Cross-functional team management
- Policy administration
- Multitasking Abilities
- Problem-solving abilities
- Schedule oversight
- Conflict Resolution
- Crisis Management
- Reporting and documenting
- Project Management
- Revenue Growth
- Performance Management
- Cost Reduction
- Team building
- Cross-functional team leadership
- Employee Training
- Plan projects
- Communication Skills
- Reliability
- Profit and Loss Management
- Time management abilities
- Business Intelligence
- Professionalism
- Adaptability
Timeline
Animal Enrichment Manager
TAPS No Kill Animal Shelter
07.2023 - 09.2024
Office Manager
TAPS No Kill Animal Shelter
01.2018 - 07.2023
Volunteer Coordinator
TAPS No Kill Animal Shelter
01.2013 - 01.2018
Assistant Store Manager
Eddie Bauer
03.2007 - 10.2012
Store Manager
Acorns
08.2004 - 03.2007
BBA - Business Management
Northwood University
Associate of Arts - Fashion Merchandising
Northwood University
Associate of Arts - International Trade
Northwood University
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