Dania Basma

Lead Medical Assistant

Access Medical Clinic

01.2018 - Current

Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
Assisted physicians and nurses with clinical procedures following safe practices.
Precepted newly hired medical assistants to train each on office procedures and important tasks.
Taught patients about medications, procedures, and care plan instructions.
Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
Collected and documented patient medical information such as blood pressure and weight.
Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
Sanitized, restocked, and organized exam rooms and medical equipment.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Prepared and administered medications to alleviate patient symptoms.
Audited samples and refrigerated medications to verify freshness and remove any expired packages.
Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Obtained client medical history, medication information, symptoms, and allergies.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Oriented and trained new staff on proper procedures and policies.
Completed EKGs and other tests based on patient presentation in office.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Helped improve patient outcomes by educating and advising on relevant treatments and care.
Implemented care and efficiency improvements to support and enhance office operations.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Measured patient pulse oximetry.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Improved clinical workflow with introduction of electronic health records system.
Enhanced patient experience through compassionate care and communication during blood draw procedures.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Centrifuged blood samples as outlined in clinical protocols.
Completed proper sanitation and cleaning of equipment and work areas between patients.
Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
Stocked phlebotomy cart or carrier with appropriate supplies.
Tracked collected specimens by initialing, dating, and noting times of collection.
Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Packaged and shipped specimens to central lab daily.
Used personal protective equipment correctly to protect coworkers and patients.
Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
Organized daily work based on collection priority.
Addressed questions and concerns to educate patients on collection process and procedures.
Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
Assisted in development of phlebotomy training manual, standardizing procedures and improving training efficiency.
Enhanced team collaboration by participating in regular meetings to discuss improvements in phlebotomy practices.
Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions.
Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
Collaborated with healthcare teams to prioritize urgent blood draws, ensuring timely analysis for critical care decisions.
Collected blood samples in accordance with laboratory protocols and regulations.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Verified patients' identification for proper sample collection.
Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Assisted in training and onboarding new phlebotomists.
Reviewed and processed requisitions for laboratory tests.
Monitored supply levels and placed orders for laboratory supplies.
Participated in quality assurance and competency assessment initiatives.
Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
Educated patients on testing and preparation steps prior to procedure.

Summary

Overview

Work History

Lead Medical Assistant

Education

GED , 2 Years Of College Passed The HESI Test (A) -

Skills

Languages

Timeline

Lead Medical Assistant

GED , 2 Years Of College Passed The HESI Test (A) -

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