Dania Brown
Haverstraw,NY
Summary
Accomplished Supervisor at the Department of Motor Vehicles, adept in staff management and customer service. Excelled in training and mentoring, enhancing staff development and operational efficiency. Demonstrated decision-making prowess, significantly improving office productivity. Proven track record in fostering employee motivation and achieving goals, leveraging both hard and soft skills for organizational success.
Overview
9
9
years of professional experience
Work History
(SMVR) Supervisor Motor Vehicle Representative
Department of Motor Vehicles
05.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Responsible for the daily operation of the office.
- Monitoring staff development mentoring their daily work performance.
- Oversee the audit department, making sure money is counted safely and deposited locked away.
- Review and approved timesheet absence during month schedule.
- Oversee mandated training, evaluation, probation report for MVR staff, and also conduct interview.
- An overall run of the office Q-Matic system, which is a daily maintenance of the office.
Motor Vehicle Representative
Department of Motor Vehicles
05.2017 - Current
- Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
- Assisted customers in obtaining driver''s licenses by thoroughly reviewing applications and administering appropriate tests according to state regulations.
- Expedited the resolution of customer issues by quickly identifying problems and providing timely solutions.
- Enhanced office productivity by maintaining organized records and ensuring accurate documentation for all motor vehicle-related matters.
Office Assistance
Rockland Community College
09.2015 - 04.2017
- Supported student success by providing timely academic assistance during office hours and maintaining consistent communication throughout the semester.
- Contributed to a positive work environment by maintaining open communication channels with colleagues during projects or troubleshooting sessions when assistance was needed.
- Assisted in managing substantial asset forfeiture actions, furthering the office''s efforts to combat financial crimes effectively.
- Coordinated closely with financial aid office to assist students in navigating scholarship opportunities and tuition assistance options.
Sales Associate Bridal Consultant
Bed Bath And Beyond
03.2016 - 03.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Political Science And Government
John Jay College of Criminal Justice
New York, NY06-2016
Associate of Applied Science - Criminal Justice
Rockland Community College
Suffern, NY06-2012
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Decision-making
- Staff development
Timeline
(SMVR) Supervisor Motor Vehicle Representative
Department of Motor Vehicles
05.2020 - Current
Motor Vehicle Representative
Department of Motor Vehicles
05.2017 - Current
Sales Associate Bridal Consultant
Bed Bath And Beyond
03.2016 - 03.2017
Office Assistance
Rockland Community College
09.2015 - 04.2017
Bachelor of Science - Political Science And Government
John Jay College of Criminal Justice
Associate of Applied Science - Criminal Justice
Rockland Community College
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