Improved HEDIS performance by conducting thorough medical record reviews and data extraction; collected/organized records and entered data into a designated data entry portal for evaluation of requested HEDIS measures for the reporting year.
Identified data within the patient's chart pertinent to HEDIS measures which addresses a spectrum of care from prevention to acute to chronic.
Researched internal claims and data systems; locate data regarding claims processes, structures, and outcomes (i.e Immunizations registries, comprehensive diabetes care, well exams; children & adolescent).
Facilitated the timely submission of accurate reports through diligent tracking and reporting of project progress.
Actively participated in team meetings, sharing insights on current projects.
Certified Clinical Medical Assistant (Team Lead Float)
Millennium Physician Group
02.2018 - 01.2021
Responsibilities varied from one day to the next; depending on the specialty, and the location was constantly changing without a fixed job assignment.
Prepared patients for the physician; measured and recorded their vital signs including height, weight, temperature, blood pressure, pulse, and oxygen saturation.
Performed in-house laboratory and diagnostic tests such as PT/INR, glucose, hemoglobin, A1C, HCG, urine test, influenza NP swab, rapid strep, EKG, ear irrigation, vision/hearing screenings, EKG, spirometry, and physical tests, based on specialty.
Administered vaccines and medications; oral route, subcutaneous, intramuscular, intradermal/ intranasal route and breathing treatments.
Assisted providers with various injections (i.e Visco-3, GelSyn-3, botox, PRP, trigger point injections, and lumbar/cervical epidurals; ultrasound and/or fluoroscopy guided).
Educated patients on treatment procedures, medication, diets, and physicians' instructions.
Assisted the attending physicians with documentation and transcribed accurate patient information upon request via electronic records or some cases through paper charts.
Assisted with cleaning and sterilization of instruments, disposal of contaminated supply, and cross-training of other functional areas.
Certified Clinical Medical Assistant
Poling Medical Center (Millennium Physician Group)
02.2018 - 06.2019
Cleaned, restocked, and organized exam rooms and medical equipment; Handled office openings and closures.
Managed inventory levels for medical supplies and vaccines to ensure appropriate stock was available for clinic operations.
Pre-assessed the patient's complaint before seeing the doctor (ordered test on-site, administered vaccines, and gave medications if needed).
Assured the patient's vital signs were normal, reviewed their medical history (including immunization records, allergies to medications, medical and family history, as well as met quality measurements criteria).
Authorized by physician to monitor nurse schedule; INR levels, adjust warfarin/coumadin dose based on results, assist patients with various medical questions, and authorize controlled; scheduled III medications based on the patient's medical history.
Assisted with the physical assessment of newborns, infants, and kids of all ages.
Assisted physician with adult annual physical examinations, pap smears, breast, and prostate examinations.
Preparation of medical forms, including immunization records (pulled from Florida Shots, and/or uploaded out-of-state immunization records to Florida Shots database), school physicals, etc.
Described treatment procedures, medications, diet planning, and physician instructions.
Completed all necessary paperwork for patients (such as medication forms, surgical clearance forms, FMLA or disability forms, nursing forms, DNR forms, etc).
Assisted with wound care procedures and collected aerobic and anaerobic samples for culture; removed sutures and changed sterile dressings.
Responded to patient messages and questions within a timely manner, including test results, medication requests, prior authorizations for procedures, imaging and medication.
Certified Clinical Medical Assistant
Neurology Office: Joseph Kandel, MD & Associates
02.2015 - 02.2018
Assisted with setting up and opening of two private practice offices in Naples and Fort Myers, Florida.
Prepared patients for examination by recording their medical history, blood pressure, and weight, as well as verifying whether the patient was undergoing a workers' compensation or auto accident assessment.
Assisted physician with treatments, exams, and procedures.
Collect and labeled urine samples for drug testing as directed by the provider, and prepared patients for injections.
Assisted physician by calling patients to inform them of laboratory, EEG, EMG/NCV, imaging, etc results.
Refilled prescriptions as directed and validated controlled substances in EFORCE.
Prepared charts, maintained records, and followed up on referrals.
Assisted OTs and PTs with patient check-in and out processes; collection of copays and appointments, when coverage was necessary.
Schedule Coordinator/Medical Assistant
Naples Heart Rhythm Specialists
12.2010 - 02.2015
Scheduled coordinator for the providers and cardiovascular technicians; organized appointment scheduling, rescheduling daily due to an ever changing surgery schedule.
Triaged walk-ins patients requesting for same day appointments, discuss their concerns and symptoms.
Assisted patients with the check-in and check-out procedures; verified insurance information, collected outstanding balances and copayments, scheduled regular follow-up appointments, including pacemaker and defibrillator checks, and coordinated surgical appointments.
Helped with the testing of heart monitors, treadmill stress tests, EKGs, INR checks, and patient rooming in order to manage patient flow effectively.
Obtained vital signs, monitoring and documenting patient's symptoms; preparing patients for the physicians' care and/or cardiovascular technicians.
Assisted medical records with preparing medical records for emergency add-ons and scheduled appointments.
Helped management with the conversion of paper charts into electronic format during the implementation of EMR.
Medical Receptionist/Referral Coordinator
Anchor Healthcare Urgent Care
05.2006 - 08.2010
Greeted patients in person and on the telephone; answering or referring inquiries.
Handled patient's at check-in and check-out, notified providers of patient's arrival time.
Provided reassurance to patients by addressing their inquiries and ensuring the upkeep of the reception area.
Helped patients in distress by addressing their medical emergencies; point of contact for patients.
Answered phone, requested medical records, organized charts for medical assistants.
Education
Bachelor Of Science In Nursing -
Hodges University
Naples
Certification
Certified Clinical Medical Assistant (CCMA)
National Healthcareer Association (NHA)
National Certification ID: R5C2T7T7
Effective: 7/23/19
References
Gina LaFountain, APRN, (716) 479-4747
Caroline Shaw, PA, (239) 777-8202
Patricia Poling, MD, (239) 248-2866
Tara Luke, ARNP, (239) 273-4639
Timeline
HEDIS Medical Assistant
nFuzion/Anthem
01.2021 - 05.2021
Certified Clinical Medical Assistant (Team Lead Float)
Millennium Physician Group
02.2018 - 01.2021
Certified Clinical Medical Assistant
Poling Medical Center (Millennium Physician Group)