Dania Feria

• Managed reservations, waitlists, and special requests for large parties.
• Assigned seating arrangements based on customer preferences and restaurant policies.
• Completed daily side work tasks assigned by management, such as rolling silverware or folding napkins.
• Performed opening and closing duties such as restocking supplies and cleaning work areas.
• Answered incoming calls with an appropriate greeting and provided information about menu items or services offered.
• Communicated with kitchen staff regarding customer feedback or complaints.
• Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.

Provided services for various occasions, with a focus on weddings.

• Collaborated closely with other coordinators to ensure effective communication.
• Maintain accurate records, such as order forms and invoices, for reference purposes.
• Developed detailed timelines for food preparation, delivery, and set-up based on the size of the event (up to 400).
• Assisted staff by serving food and beverages or bussing tables.
• Provide quality customer service by responding promptly to inquiries, complaints, and suggestions in a professional manner.
• Kept track of inventory levels for catering equipment such as chafing dishes, plates, and utensils.